CIBC Employee Reviews

Found 1,320 reviews matching the search
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Typical retail sales environment.
Financial Services Representative (Current Employee) –  Edmonton, AB16 February 2017
Ok compensation but unpaid overtime hours and unrealistic sales expectations are draining. Management is usually under pressure to pressure the sales staff to pressure clients to buy products they don't really need. This often results in frustrated and abusive managers. Software is painfully outdated with three to four programs needed just to open a chequing account for a client. Opening a mutual fund is unnecessarily complex and disclosures that should be part of the paperwork aren't included, though they are at competitors. The bank is also over-leveraged with its lending so giving a loan to someone is nearly impossible. Where it is possible, TD and RBC will be able to offer a more competitive rate and clients will let you know this.

Clients and colleagues generally make the role worthwhile but nothing else does.
Pros
Great Colleagues
Cons
Long Hours, Management culture varies from branch to branch
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Leadership culture is not what they preach - job roles and demands ever changing and
Senior Manager (Former Employee) –  Toronto, ON19 January 2017
CIBC tends to have a lot of policies in place but somehow miss out in implementing many of these to their directs. Although the pay is good and so are the benefits and various employee offers( share purchase plan) they tend to be somewhat outweighed by the stressful demands of the job. Poor life/ work balance especially when many areas do not allow working from home while others are not only allowed but encouraged. In today's Y Gen culture seems odd that they have yet to figure out that employee morale and also productivity will go up if people have the ability to strive for a better work balance with all of life's demands ( family , kids , taking care of elders) .
Pros
Pay and benefits
Cons
Lack of working from home / flexible work lifestyle
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Highly stressful but pay and bonus great...
Financial Service Representative (Current Employee) –  Toronto, ON16 November 2016
At time can be stressful during their times when the different departments want to be competitive but it can also be very entertaining. Cibc has always been generous on food. Their benefits is amazing as well as their group investments. Cibc is very encouraging on advancement and education. I love working at Cibc but the current position i am currently in is too stressful for me more for someone who is just starting at cibc.
Pros
supporttive on advancement
Cons
can be stressful at times.
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cibc experience
Senior Customer Service Representative (Former Employee) –  Ottawa, ON3 January 2017
it is definitely a rich customer service experience . I learned so much about dealing with different types of customers. I have helped my co-workers get passed a work obstacle. but unfortunately the management team was not the best . Hours kept changing and it was almost impossible taking a day off.
Pros
1 hour lunch break
Cons
long hours and low salary
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Good organization in which to gain experience in finance and customer service.
Senior Customer Services Representative (Current Employee) –  Vancouver, BC24 October 2016
Typical workdays vary depending on the location and time of month. I have learned how to stay organized and calm during busy periods. Management and coworkers vary from branch to branch.The hardest part of the job is maintaining composure and focus when there is a lineup and clients are angry. The most enjoyable part of the job is working with and getting to know your clients and coworkers.
Pros
Good benefits
Cons
Rigid hours and understaffing
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Love to overwork the service team(tellers,ABM). OLD System
CSR - Customer Service Representative (Former Employee) –  Alberta19 February 2017
Try to turn CSR's into FSR and then have line ups to the door.. if it was more of a team work environment it would be a much better place to work. Instead have to many sales rep and not enough tellers. Very excessive targets. Turn walk in appointments away to make cold calls. Hire inexperienced people causing huge mistakes.
Pros
3 weeks vacation
Cons
Overworked, low salary, heavy targets, cuts in staff, old system.
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great company to work for
Mortgage Advisor (Current Employee) –  Calgary, AB16 January 2017
CIBC has great corporate culture with great managers.

In my time there I have learned time management, working cooperatively with my branch partners to complete tasks and achieve goals.

The hardest part of current job is that my pay is not consistent as I'm on 100% commisioned.
Pros
flexibility, great management, benefits
Cons
inconsistent pay
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short staffed
Customer Service Representative (Former Employee) –  Edmonton, AB22 January 2017
short staffed, long hours, no support from management. when given the opportunity to advance, my manager took my position. i was cold calling for mortgage specialists for no compensation
Pros
freedom
Cons
not enough staff
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Excellent work environment with accommodating management.
Credit Service Specialist (Former Employee) –  North York, ON6 July 2016
-Overall, an excellent place to work
-CIBC tried hard to keep employees happy through events, contests, recognition, and were often quite accommodating when it came to balancing work/life issues
-Salary was appropriate for an entry level position, and commission was moderate
-Advancement was possible and encouraged, but requires maximum effort and proven statistics - opportunities are presented often
-Management was excellent, encouraging employees to do their best and supplying the assistance/coaching/tools necessary to achieve personal goals
Pros
excellent training/coaching/support
Cons
late hours, inflexible schedule at beginning of employment
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Great Culture, low salary compared to other comparable companies
Financial Service Representative (Current Employee) –  Thunder Bay, ON20 February 2017
Pros:

Great work culture, good work/life balance, good benefits and a lot of chances to advance

Cons:

Low pay compared to other financial institutions
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Great company to work for.
Senior Financial Service Rep (Current Employee) –  Toronto, ON26 January 2017
Great company to work for. Great Job Work/Life Balance, salary/Benefits, job Security/Advancement, management
and job Culture
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Wonderful place to work.
Customer Service Representative (Former Employee) –  Montréal, QC6 January 2017
I loved working there. The general mood, and benefits were wonderful. The hours were flexible, and our superiors very kind and understanding. There were many possibilities for advancement. All and all, a great work environment.
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typical corporate bank enviroment
Financial Service Representative (Former Employee) –  Mississauga, ON1 February 2017
High sales targets, moderately low pay but good benefits. Some room for advancement if you keep up your sales numbers and your licenses. Job security and hours are not bad.
Pros
benefits, holidays
Cons
low pay, high expectations
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human rights
service desk specialist (Former Employee) –  Toronto, ON10 November 2016
CIBC is at the edge of the law when hiring or accommodating people with disabilities. However they would rather involved legal department and spend thousand in fighting Human Rights Commission then accommodate a person with mental disabilities.
Pros
good salary and good benefits
Cons
no job security
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Offers excellent advancement opportunities and great benefits
Customer Service Representative (Former Employee) –  Paris, ON25 January 2017
*great hours
*good advancement opportunities
*excellent benefits
*hourly wage requires review. wages too low for work that is expected
**************
Pros
good benefits
Cons
low wages
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Cibc
Project Manager (Current Employee) –  Toronto, ON24 November 2016
Had the opportunity to work on a number of new and exciting projects. The management team is supportive and continually looking to advance. It is a very hard-working environment with changing priorities; but the compensation and benefits account for the effort.
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Reputable company to work for
Mortgage Processing Clerk (Former Employee) –  Toronto, ON22 November 2016
Great work environment. However many people are on contract and not full time employees so salary and benefits are lacking. I don't think me or my coworkers would stay if there were more options. But great management and good work environment.
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No opportunities for growth within the company
Sr. Business Consultant (Current Employee) –  Toronto, ON29 January 2017
Although recognized as a strong performer, pay is significantly below market with no opportunity for advancement. Work can be challenging due to personality management and politics if you're working across multiple LOB's.
Pros
Supportive management
Cons
Long hours, heavy dependency on technology, no opportunity for advancement and pay is significantly below market
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processing officer
Process Specialist (Former Employee) –  Lawrence Station, ON5 February 2017
Not qualified management. Everyone seems to be related. Salary is low. Not understanding of employees needs. No potential of growth unless know someone.
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great 9 to 5 if thats all you want in life
Financial Service Representative (Current Employee) –  Victoria, BC25 September 2016
if you are looking for a stable 9 to 5 job with good benefits CIBC is great , but with a confused corporate culture and a highschool work environment have lead me to seek a more professional culture that is client focused and believes in ethical practices
Pros
9 to 5 job
Cons
poor culture
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Overall rating

3.9
Based on 1,386 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.6
Job Security/Advancement
3.5
Management
3.6
Culture
3.8