Managment was unkind and unwilling to help clients
Financial Services Representative (Former Employee) – Comox, BC – 25 April 2017
At the end of each day, i did not feel good about the direction i lead my clients in, due to CIBC's unrealistic targets for sales. I left because I did not feel the clients were getting the help they deserved, because of the sales module.
Verifications Officer (Former Employee) – Scarborough, ON – 24 April 2017
I have learned that team work is valuable! we all worked together and support each other. They don't treat us (disabilities) any different! the hardest part is making sure our work is done correctly so the customer will be happy with our results
Solid Starting role to start a banking or sales career.
Financial Service Representative (Former Employee) – Toronto, ON – 23 April 2017
The Financial Service Representative is considered as an entry level sales role, an advancement from the CSR role. Within this role, with everything you have to learn, it will take at least about a year to be familiarized with every aspects of the job, including banking accounts, credit cards, loans, mortgages and investments. The salary is acceptable, but the sales pressure will be the deal breaker for a lot of people. If you demonstrate strong sales aptitude, definitely an excellent job as you can move up very quickly.
Though I was told to find solutions for customers, the main focus was sales. If you don't hit targets, you get pushed out. I was good at sales so I did well, hit my targets, and such... Others weren't so lucky.
more stick than carrot, they only focus on the negative
Customer Service Representative (Former Employee) – Vancouver, BC – 18 April 2017
No opportunity for advancement, they expect you forever be CSR, management ignores your feelings and present you as miserable to clients as possible (up to extent that over a year several clients were commenting that to supervisors regarding their staff treatment).
Management expects sales but actual sales training is not provided as much as needed (noone is gonna sit down with you for even 30 min to get you advanced, all I learned all by myself or used previous experience, but hoped to learn from bank as well). I felt that I was facing wall without motivation or direction to achieve more. They just want you be as regular and manageable as possible using whatever it takes - even fear... There are could've been more positive and less stressful approach
Customer Service Representative (Head Teller) (Former Employee) – Etobicoke, ON – 18 April 2017
I've learned a lot working at CIBC. Its not just the operations I've learned, it is the official relationships I've formed, the different positions and duties. Cibc is a company where I believe, you dont need to work really hard. do your job and look out for career advancements, there are many there by the way.
Training is shadowing while most of it can be done in an in class training in a shorter time span
FINANCIAL ASSOCIATE (Former Employee) – Calgary, AB – 13 April 2017
It amazes me that people who are so rude to others can still hold down a job. There was no accountability here. As long as you were fine with upper management, they did not care how you treated your peers.