Contact Center Representative (Former Employee) – Toronto, ON – 20 November 2017
zero parking for ccc reps, either your car gets towed of pay 15/day. If your late your scrutinized. Targets were your life line either you achieve them or you loose your job. Pressured us to sell constantly even if it didnt suit the customers needs. My previous manager has zero experience in the banking industry and didn't know any procedures or how vacation hours worked. Micro managed department. Your time is everything if you are 2 mins late back from lunch you are penalized. everything is watched. how you talk how long and what you say in what tone. Mentally you are stressed at the end of your shift you want to go home and be alone.
free lunch, discounts and persk
short breaks, no parking, no recognition for work well done