Though I was told to find solutions for customers, the main focus was sales. If you don't hit targets, you get pushed out. I was good at sales so I did well, hit my targets, and such... Others weren't so lucky.
more stick than carrot, they only focus on the negative
Customer Service Representative (Former Employee) – Vancouver, BC – 18 April 2017
No opportunity for advancement, they expect you forever be CSR, management ignores your feelings and present you as miserable to clients as possible (up to extent that over a year several clients were commenting that to supervisors regarding their staff treatment).
Management expects sales but actual sales training is not provided as much as needed (noone is gonna sit down with you for even 30 min to get you advanced, all I learned all by myself or used previous experience, but hoped to learn from bank as well). I felt that I was facing wall without motivation or direction to achieve more. They just want you be as regular and manageable as possible using whatever it takes - even fear... There are could've been more positive and less stressful approach
Customer Service Representative (Head Teller) (Former Employee) – Etobicoke, ON – 18 April 2017
I've learned a lot working at CIBC. Its not just the operations I've learned, it is the official relationships I've formed, the different positions and duties. Cibc is a company where I believe, you dont need to work really hard. do your job and look out for career advancements, there are many there by the way.
Training is shadowing while most of it can be done in an in class training in a shorter time span
FINANCIAL ASSOCIATE (Former Employee) – Calgary, AB – 13 April 2017
It amazes me that people who are so rude to others can still hold down a job. There was no accountability here. As long as you were fine with upper management, they did not care how you treated your peers.
Typical call centre environment, evaluated by metrics.
Sales and Service Specialist (Former Employee) – Toronto, ON – 8 April 2017
The most enjoyable part are the people. Management and workplace culture recently improved. The hardest part of the job would be the monotonous routine of your typical day, and trying to pitch credit card insurance which is expensive.
Financial Service Representative (Former Employee) – Halifax, NS – 7 April 2017
There is no work life balance. Shifts until midnight even on weekends. You face anything from people threatening committing suicide to people begging for money because they're starving, yet receive no training on how to handle the situations