Beginning of the week, especially Mondays would be talking to clients and getting their expectations for the rest of the week. Coordinating the expectations to the team. Providing status to clients and upper management on pending items. Rest of the week would be in delivering the expected, communicating the status to all stakeholders on day to day basis, answering emails and calls . Managing base projects, intakes by following all the processes. Handled production support and implementation activities. Enjoyed resolving issues individually and/or with the team to find the root cause. My role extensively involved in providing SME support to other team members.