Chubb Edwards Employee Reviews in Canada

Found 21 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just OK...
Alarm Monitor (Current Employee) –  Mississauga, ONAugust 14, 2016
I work as an alarm operator in Chubb's Mississauga central station. It's a fairly straightford job that sadly is made far more difficult because of staffing issues and management's refusal to invest in better software and better computers.

Management has been very slow to correct serious staffing issues that continue to plague the monitoring station. Turnover rate and absenteeism is extremely high, leading to more people calling in sick or simply quitting -- it's a vicious circle. Management hires about five new agents per year when it fact it should be at least three times that in order to stem the flow of agents out the door in search of a better job. A new class of five agents will generally mean that at least two of them will have left within a year or so, leaving the station not much better staffed than it was before.

Alarm volume is extremely high and this is compounded by the fact that there are so few agents fielding these alarms. It's not unusual for half the station to call in sick. This is especially true on the night shift. We deal with fire, medical, and burglary alarms as well as a whole host of other lower priority alarms such as temperature alarms that monitor coolers and fridges. There's a lot to handle but the station is run way too lean. We need double the number of scheduled agents taking alarms in order to properly serve our customers. They are paying to have their alarms fielded in a timely manner and without the right number of agents fielding these alarms, these customers are not getting what they paid for, This needs to addressed.

The pay
  more... is good RELATIVE to what other stations pay, but it's by no means a high salary for 2016. About $25.00 / hour after about 2.5 years from the date of hire.  less
Pros
location
Cons
staffing levels, pay, high stress, management indifference
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
easy and engaging
Electrical, Development Lab Tester (Former Employee) –  Owen Sound, ONJuly 8, 2016
The typical day at chubb had you run test cases against a test plan. this would require set-up for the test case. this involved re-programming and hard wiring components to achieve the desired outcome. any issues encountered had to be re-tested and documented clearly. the work environment is the best part with lots to learn each day as you are required to work independently.
Pros
choose work hours
Cons
company is closing its doors
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Dynamic business environment
Financial Controller (Current Employee) –  Toronto, ONMarch 13, 2016
Dynamic business environment with great focus on deliverables. Emphasis on meeting targets along with cost control adds to efficiency as well work load pressures.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lots of challange jobs and always busy
Alarm Technician - Field Technician (Former Employee) –  Saskatoon, SKFebruary 15, 2016
Good place to work, Lots work and all client are big franchises handle a corporate client and get the best experince to troubleshooting issue
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
work 16 years at this side on stand -by lack of work
Communication Technician (Current Employee) –  Montréal, QCJanuary 28, 2016
loved to work on this field on the road all the time working on differed location learning new tricks all the time with a great group of
co-workers
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great team on the night shuft
Alarm Operator (Former Employee) –  mississaugaOctober 4, 2015
Enjoyed working with my peers. We were a close group, that worked together and looked out for each other.
Hardest part of the job was working the overnight shift.
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great workplace/work environment
Bilingual Collector (Former Employee) –  Etobicoke, ONAugust 31, 2015
Fully enjoyed contract work at Chubb Edwards. Everyone was helpful and co workers were a fun group of people. Though the workload was heavy days went by very quickly and the atmosphere was great.
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Challenging, fun and worklace full of new learnings everyday
National Sales & Operations Administrator (Current Employee) –  MississaugaNovember 8, 2014
A Typical day at work is full of fun with new challenges everyday and the good feeling that one gets after solving various operational issues. I leart so many different things from Customer Service to client retention, from project Management to collections, from billing to procurement. My job has different dimensions and every hour is a hour spent in dong something that adds value to the organization. Management is very supportive and often rewards us for good performance. Co-workers are great, the team is blend of highly experienced people and new fresh graduates who were good students in the school.

Most Enjoyable part of the job is probably closing and what we called closings basket. The total is displayed and is every milestone is celebrated by the branch.
Was this review helpful?Yes5No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Senior Leadership Role supporting both internal and external clients
Director, Customer Management Services (Former Employee) –  Mississauga, ONSeptember 22, 2014
Working with many Fortune 100 Canadian customers and leading a support team of over 150 associates. Alarm operations across two centres (Montreal and Mississauga), technical support, national dispatch and client administration. External direct dealings with Security leadership representatives from financial, commercial and retail clientele.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Days were very busy and hectic and so it went by quickly
AR/Cash Application Analyst (Full-time) (Current Employee) –  Mississauga, ONJuly 29, 2014
One of the first duty I would do as soon as I arrive, would be to prepare the cash flow report of the previous day's receipts which I would send it by email to all of the managers in the finance department. Then, I would post the various batches of the receipts for the cheques that were sent to the bank to be deposited the day before. Once the day's mail arrived, I would begin to process the cheques. After all the receipts were posted, we would go to lunch. After lunch, I would balance the day's receipts and then work on the payments in our unapplied account. The hardest part of the job was keeping up with processing all of the cheques that arrived. We were understaffed so we could not keep up with the volume. The most enjoyable part of the job was the posting of the receipts.
Pros
cafeteria in the office
Cons
long hours, very busy
Was this review helpful?YesNo4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
technically diverse environment
Technical Video Support (Current Employee) –  Mississauga, ONMay 5, 2014
fast pace, repetitive and flexible, the hardest part of the job is coming up with standards, management does a good job with making sure important information is communicated, co-workers are a pleasure to work with, learned a lot about the business ethics.
Pros
employee education programs and benefits
Cons
can be a stressful environment
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Administrative coordinator (Former Employee) –  Ottawa, ONApril 3, 2014
Great people and atmosphere
Very busy place with down to earth people
employees have a wonderful sense of humour and lots of team work
Pros
wonderful atmosphere
Cons
hire on temp basis
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good place to work if you like stress and want to sink or swim
Fire alarm Technician (CFAA) (Current Employee) –  Stoney Creek, ONNovember 19, 2013
Typical work day load as many service calls as you will accept
learned multiple fire alarm systems factory training
management is poor office staff is under powered
great co-workers really good other techs
hardest part of the job is dealing with the stress for what support you get technically and financially
the most enjoyable part of the day is working as a team when you get the chance
Pros
company car, phone, computer
Cons
pressure with limited support
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great
SENIOR ACCOUNTANT (Current Employee) –  Mississauga, ONMay 6, 2013
Great Company to work

Chubb Edwards provides an end-to-end, total solution approach to fire & security requirements that can address system design, production, installation, service, monitoring and continuing customer care. Our focus is integration, allowing all components of your system to operate as one for functionality such as intrusion detection, access control, video surveillance, nurse call and communications, fire systems, sprinklers and monitoring.
Pros
utc
Cons
n/a
Was this review helpful?Yes2No8Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
casual relaxed environment
Customer Service Representative (Current Employee) –  Mississauga ONJanuary 19, 2013
Normally busy most of the time, have learnt to be patient and to deal with people. Management is helpful most have an open door policy, helpful and friendly. The tam i work with on the night shift make a good team that works together well an easy going and friendly team. The hardest part is dealing with people especially that face that sometimes the job requires that we call them at home regardless of the time of day. When on a busy night everyone puts in 100% effort to clear the workload and the manager always says "good job guys" sometimes even orders a coffee or pizza for everyone.
Was this review helpful?Yes4No5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
professional and friendly co-workers
Accounts Payable Clerk (Former Employee) –  Owen Sound, ONMay 8, 2012
on a typical day I would speak with several suppliers and employees about invoices and expense reports
process invoices for weekly cheque runs
upset new vendors and update any information that had changed
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Plus salaires et conditions, moins Securité d'emploi et plaisir !
Technicien installateur (Current Employee) –  Brossard, QCMarch 3, 2016
Un métier en train de disparaitre pour être fusionné éventuellement à l'intrusion et/ou l'alarme incendie. Un bon salaire et de bons avantages ne suffisent pas à balancer pour la désorganisation, le manque de vision et le manque de support de Chubb. Une très grosse boite qui est déconnectée de ses gens de terrain embourbée dans la paperasse et une avidité sans limite...
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Environnement de travail
Agent de surveillance pour la compagnie (Current Employee) –  Anjou, QCNovember 23, 2015
Apprendre a travailler en équipe !
Etre un bon soutien pour la clientele !
Horaire flexible
Pros
Assurances, Salaire
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Évolution ralenti
Technicien inspecteur de système d'alarme incendie (Former Employee) –  Edwards, ONNovember 26, 2014
Je trouve que dans cette compagnie on contrôle trop l'évolution d'un technicien ce qui nuit à son développement. Les possibilités d'avancement sont minces et très longue, par contre c'est une compagnie où l'assurance de travail est sure.
Pros
travail en abondance, voiture fournie, cellulaire fournie
Cons
salaire, avancement, avantages
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Environnement agréable
RÉPARTITEUR ET MANUTENTIONNAIRE (Former Employee) –  Québec City, QCMay 27, 2014
Bon endroit ou travaillé
Bonne direction locale
Ambiance de travail bonne
Was this review helpful?Yes3No2Report

Overall rating

4.0
Based on 22 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.7
Salary/Benefits
3.9
Job Security/Advancement
3.4
Management
3.4
Culture
3.7