Customer Service Representative (Current Employee) – Mississauga ON – 19 January 2013
Normally busy most of the time, have learnt to be patient and to deal with people. Management is helpful most have an open door policy, helpful and friendly. The tam i work with on the night shift make a good team that works together well an easy going and friendly team. The hardest part is dealing with people especially that face that sometimes the job requires that we call them at home regardless of the time of day. When on a busy night everyone puts in 100% effort to clear the workload and the manager always says "good job guys" sometimes even orders a coffee or pizza for everyone.
Field Service Technician (Former Employee) – Calgary, AB – 27 June 2017
Overtime is extensive, unplanned, and required, with little to no notice given. Management is completely out of touch with the needs of the customer and the employee. One of the worst companies I've ever worked for.
Stockroom Clerk (Former Employee) – Burnaby, BC – 19 April 2017
Good company to work for in regards to job security due to being unionized. However, they do not provide any formal training as result many employees are either incompetent or over stressed and over worked. Many employees as well complain about their jobs there but are unwilling to leave the company since they pay well.
Internal Customer Service/Tech Support (Bilingual) (Current Employee) – Mississauga, ON – 9 April 2017
Chronic staff shortages affecting the department I am in... immediate supervisor is not helpful in providing resources/knowledge in a timely manner to help us do our jobs properly. Manager is largely invisible - does not meet with staff since appointing a supervisor, and does not appear to be aware of, or perhaps is disinterested in what is going on on 'the front line'. An up-to-date, complete knowledge base is urgently needed, but after three years of promises that it would be brought up to standard, no improvement at all has occurred.
That being said, team members are very pleasant to work with and deserve a medal for functioning at the level they are given the circumstances.
Great team work from peers
Poor support from lower (and possibly) upper management
Installation Supervisor (Former Employee) – Mississauga, ON – 5 April 2017
I enjoyed the customer interface and scheduling of the work load for my installation team. Site visits took me to some interesting locations. The company prided itself on safety and training and it was always very informative.
It was the type of work I enjoy doing, Wages and benefits were average for the industry, Training was always encouraged and provided.
The travel time to and from work was excesive approximately a total of 3 hours a day, management was difficult to contact if there were any issues that required their assistance.
Alarm Monitor (Current Employee) – Mississauga, ON – 14 August 2016
I work as an alarm operator in Chubb's Mississauga central station. It's a fairly straightford job that sadly is made far more difficult because of staffing issues and management's refusal to invest in better software and better computers.
Management has been very slow to correct serious staffing issues that continue to plague the monitoring station. Turnover rate and absenteeism is extremely high, leading to more people calling in sick or simply quitting -- it's a vicious circle. Management hires about five new agents per year when it fact it should be at least three times that in order to stem the flow of agents out the door in search of a better job. A new class of five agents will generally mean that at least two of them will have left within a year or so, leaving the station not much better staffed than it was before.
Alarm volume is extremely high and this is compounded by the fact that there are so few agents fielding these alarms. It's not unusual for half the station to call in sick. This is especially true on the night shift. We deal with fire, medical, and burglary alarms as well as a whole host of other lower priority alarms such as temperature alarms that monitor coolers and fridges. There's a lot to handle but the station is run way too lean. We need double the number of scheduled agents taking alarms in order to properly serve our customers. They are paying to have their alarms fielded in a timely manner and without the right number of agents fielding these alarms, these customers are not getting what they paid for, This needs to addressed.
The paymore... is good RELATIVE to what other stations pay, but it's by no means a high salary for 2016. About $25.00 / hour after about 2.5 years from the date of hire.less
staffing levels, pay, high stress, management indifference
Electrical, Development Lab Tester (Former Employee) – Owen Sound, ON – 8 July 2016
The typical day at chubb had you run test cases against a test plan. this would require set-up for the test case. this involved re-programming and hard wiring components to achieve the desired outcome. any issues encountered had to be re-tested and documented clearly. the work environment is the best part with lots to learn each day as you are required to work independently.
Un métier en train de disparaitre pour être fusionné éventuellement à l'intrusion et/ou l'alarme incendie. Un bon salaire et de bons avantages ne suffisent pas à balancer pour la désorganisation, le manque de vision et le manque de support de Chubb. Une très grosse boite qui est déconnectée de ses gens de terrain embourbée dans la paperasse et une avidité sans limite...
Technicien inspecteur de système d'alarme incendie (Former Employee) – Edwards, ON – 26 November 2014
Je trouve que dans cette compagnie on contrôle trop l'évolution d'un technicien ce qui nuit à son développement. Les possibilités d'avancement sont minces et très longue, par contre c'est une compagnie où l'assurance de travail est sure.
travail en abondance, voiture fournie, cellulaire fournie
Challenging, fun and worklace full of new learnings everyday
National Sales & Operations Administrator (Current Employee) – Mississauga – 8 November 2014
A Typical day at work is full of fun with new challenges everyday and the good feeling that one gets after solving various operational issues. I leart so many different things from Customer Service to client retention, from project Management to collections, from billing to procurement. My job has different dimensions and every hour is a hour spent in dong something that adds value to the organization. Management is very supportive and often rewards us for good performance. Co-workers are great, the team is blend of highly experienced people and new fresh graduates who were good students in the school.
Most Enjoyable part of the job is probably closing and what we called closings basket. The total is displayed and is every milestone is celebrated by the branch.
Senior Leadership Role supporting both internal and external clients
Director, Customer Management Services (Former Employee) – Mississauga, ON – 22 September 2014
Working with many Fortune 100 Canadian customers and leading a support team of over 150 associates. Alarm operations across two centres (Montreal and Mississauga), technical support, national dispatch and client administration. External direct dealings with Security leadership representatives from financial, commercial and retail clientele.
Days were very busy and hectic and so it went by quickly
AR/Cash Application Analyst (Full-time) (Current Employee) – Mississauga, ON – 29 July 2014
One of the first duty I would do as soon as I arrive, would be to prepare the cash flow report of the previous day's receipts which I would send it by email to all of the managers in the finance department. Then, I would post the various batches of the receipts for the cheques that were sent to the bank to be deposited the day before. Once the day's mail arrived, I would begin to process the cheques. After all the receipts were posted, we would go to lunch. After lunch, I would balance the day's receipts and then work on the payments in our unapplied account. The hardest part of the job was keeping up with processing all of the cheques that arrived. We were understaffed so we could not keep up with the volume. The most enjoyable part of the job was the posting of the receipts.