used (Current Employee) – guelph ontario – 15 May 2014
Define incompetency: the Chartwell FSM. OMG!
I have read and continue to see new statements of how dire the situation has been and continues to be at Chartwell and at this place, there doesn't seem that that culture of mismanagement and employee disregard is going to be changing anytime soon.
I have to say, that though I am still employed here (though that will definitely change if they figure out that I wrote this) this employment brings me no joy. I and my coworkers, do not look forward to going into work. When we are there, the mood is dour and unappealing.
The little we have to work with, the confines in which we work, is slowly but surely killing any joy we may once have had working here.
And truly all of this only really started since the new Food Service Manager came on board.
Yes, we (the underlings) know that the budget has to be met, that a profit has to be made, but seriously, at what cost? The ridiculous fare that we have to put out to the residence makes my stomach turn. How is it even a thought, never mind a viable one, that a grilled cheese sandwich with a half a pickle be served as a lunch for someone who pays $3000+/mth?
That by the way, is the typical lunch offering.
If the residence wants a large juice, they should be given a small juice. If they complain, let them wait and hopefully they'll forget that they'd wanted the large. If they still ask, then they can get another small juice.
More and more the food is going the 'heat&serve' route. Why would I want to go to place that advertises that its menu is a carefully considered enterprise,more... to get Campbell's previously frozen soup with a soggy sandwich for my lunch? And pay in excess of $3000 a month for that privilege?
If none of the above bothers you, and bear in mind that that is just a tiny tiny hint of what it's like working there, then feel free to apply. They are in constant demand of workers.
If you care about the service you give, the food you make, and have a passion for life, don't work here. It's not the place for you.less
Middlemanagement who haven't got a clue but won't listen to those of us who do.
Dishwasher (Former Employee) – London, ON – 12 January 2017
A typical day for me would be biking to work, saying hi to the residence's and then go to the change room so i can get into my uniform. make my way to the kitchen where i start to set up my dish pit. 10 minutes too set it up so as the dishes start coming i'm ready for them. Couple hours go by staying on pace with the dishes and i finally get my lunch and start to clean up the dish pit. Clean everything the floors walls and sinks so its ready for the next guy and then i make my way home.
I learned how to wash dishes and work in a fast pace kitchen environment. Co workers were lovely too, really wish i didn't have to move away. Loved going to work everyday.
General Labourer (Current Employee) – Kingsville, ON – 15 November 2016
I have been here for a long time and All I can say is that the work environment is terrible. Employees are constantly talking behind each others backs. The only thing worse than this is the management since they do not care about their employees at all in any way. You could be running around for your entire shift and if you sit down for one second they assume you being lazy. You could be going through and extremely difficult time in life and they would not care!! You are also expected to do almost everything when most days tghere is only one nurse and one psw on a shift. I would not put any family in here ever!!!
Personal Support Worker (Former Employee) – Aylmer, ON – 1 October 2016
When you first start you get tons of hours! Then you literally have no hours. You can't always sit around and wait for them to call. Constantly working short. Poor staff morale. Management sucked. You may have a union but they don't really do anything! Too much backstabbing...always running to management on the littlest things. Turnover rate really high. Can't seem to keep people to work there as County homes pay way more.
Residents are nice
If you have low seniority and are short expect to work a double.
General Labourer (Current Employee) – Kingsville, ON – 28 September 2016
Current employee Would never work for the Chartwell corperation again. I've worked here many years and have only seen it get worse...if families knew everything we wouldn't have residents to take care of. I would NEVER put a love one in there care. They only care how much money they can make from our elderly...
Caregiver (Former Employee) – Kamloops, BC – 22 September 2016
RN is not good came in and made changes that did not need to be done she got rid of some of Our best staff that had been here for years!! Suprise suprise GM dose not stick by what what was discussed according to schedules she totally mess up on our lay offs so we got layed off twice in one month just very Un organized staff here are not happy sure if we all could find new jobs we would!!! we were happy up till March of this year then it all went to heck don't recommend working here only thing that's good is the residents and there family's witch a lot of them do not like that it has changed from a nice feeling home to walking threw front doors and it feeling like a buiessness its really to bad......
Care aide staff care about the residents and there wellbeing
Sales Consultant (Former Employee) – Newmarket, ON – 3 September 2016
Chartwell and its team of ignorance is an embarrassment to senior living. If making people's lives better is truly their mission, then I don't understand how they can achieve that through bullying, harassment and unethical behavior. Direction comes from the top and gets filtered down. I am certain the message gets manipulated as it filters down. The regional director I had was hideous. He was unsupportive, cold and callous, unapproachable and was always quick to find fault. They speak of ACCOUNTABILITY constantly.....but take NONE!!!! The arrogance is apaulling. Listen to your frontline staff who are immersed in the day to day operations. Listen to your residents who wish to see changes made. But instead you criticize staff and make excuses. Where are your morals? The only thing that matters is $$$. When you have so much anxiety and cry everyday on your way to work....you need to wake up and realize that it just isn't worth it. This company will tear you down. If you like having your phone calls recorded and your emails read by your corporate office and then criticized for how a conversation went or you did not ask a specific quesion or your didn't follow "their script" then this is the place for you. Good luck.
Negative throw you under the bus type of environment
worker (Former Employee) – Toronto, ON – 15 August 2016
A negative work place filled with empty promises. To list a few things they do is throw their workers in the line of angry residents to receive the negativity. 2. make empty promises to fix needed broken equipment so tasks cant be done properly without it. 3. when things go wrong General managers are quick to blame lower workers as if its them who run the residences into the ground. 4. Give out temp contracts with the promise of perminate positions when the job becomes available knowing they have no intention on doing so as a residence is a money making machine not a home care facility. this is a short list of many and isnt worth the time of working such a place.
Personal Support Worker (Former Employee) – Kingsville, ON – 9 August 2016
Terrible management! The management is very disconnected from the staff. Very impersonable. Doesnt try to build a good rapport and relationship with the team.
Also, even when teamwork is stressed management doesnt like it when RPNs and PSWs talk to each other. Wellness is only for RPNs and if a PSW is there even very briefly its looked at like theyre "socializing" as if thats a bad thing. God forbid the staff become friends with each other.
Don't work at Chartwell Cedarbrooke Retirement Residence
Slave (Current Employee) – Mission, BC – 8 July 2016
This place is a mess, management only cares about business and bringing in money. They couldn't care less about their staff or even their residents. The fact that they are oblivious as to why the turn over rate is so bad just proves how poor the management and support is here.
Save yourself the mental and physical stress and do not bother working here. Nothing like working for nothing and getting no thanks while you're at it.
If there was a scale for gossip, this place would top every other place!
There's really no pros. Aside from making it home alive after your shift