Problem Issues Noticed in the Long Term Care/Retirement Facility Business
not an employee. My spouse is a PSW. (Former Employee) – Ontario – 8 May 2014
I do not work for this company but after reading the many reviews/comments, & complaints about management and the dollars being squalored, I am going to say that many of these companies are doing the exact same thing throughout our great country. My spouse also works for a Long term Care/Retirement home, and the company also seems like they charge the big bucks from the residents and the quality of services are slowly dwindling as a result. Gor example, today my spouse told me that the company is complaining that the staff are using tooooo many rubber gloves, breifes, and bed pads. Now staff are being forced into using those cheap Food Service plastic gloves, but the staff are allowed to use the more expensive rubber gloves ONLY IF there's a chance of being exposed to bodily fluids.But this is also being monitored! So, what about the health and safety of the staff? Does their health matter anymore? Food swrvice grade gloves are very porise. Such gloves will allow bacteria and viruses to make direct contact onto the user's skin Deceases like Hep C and the AIS virus will pass directly through the food handlers glove. It is strange that when staff askes about the management of the dollars, and the best care of the residents; the answers always points the blame on the government rules and how much the government will pay towards the residents' care, there's slways excuses but never any concrete answers. Now what about those residents who pay their own way for the services. The amount charged are typically more than what is charged for a stay at a hospital. Why can't thesemore... companies break even, make a profit , or pay their employees more; that is the employees that are not office staff. At my spouse's company, they have made up a large number of office positions for family members of management with higher wages than what the PSWs and Cleaning staff get. Talk about miss management. Plus why is there such personal bad attitude from upper and middle, that is forced onto the other staff. Well, it seems to be a problem at most of the companies in the Long Term Care and Retirement Institutions. I did however notice that the same complaints and compliments are common.less
rewarding working with the residents and coworkers
Hca and ucp (Former Employee) – Pembroke, ON – 22 August 2017
i loved working with my co-workers i have great experience being able to talk to my management team about any concern or even personal advice. My residents is what made my day at the end of my work day they always recognized the hard word and dedication i had for them they made me smile so i brought the sunshine in loved every minute and miss them alot
Customer Service Representative (Former Employee) – Kamloops, BC – 7 August 2017
This company puts enormous stress on its employees. Sets up employees for failure and then pounces on them. GM puts unrealistic press on staff and expects unattainable results. Company expects employees to work enormous hours with no compensation. Huge favoritism on the GMs . GMs come in with no experience in the retirement industry causing havoc within the work place. When numbers are down the pressure is put on the employees and not on the GMs. Highly recommend avoiding , no job security. GM very unprofessional.
Cooperative Education Student (Former Employee) – Timmins, ON – 20 July 2017
The residents were great, they thought me a lot of things. Was very hard not to get attached to them because they were great people but you don't really want too because they can get sick and you wouldn't see them again. Management in some departments really cared about the residence but I wish I can say all of them did.
Great culture and very focused on caring for the clients
General Manager (Current Employee) – Thunder Bay, ON – 20 July 2017
I love my work at Chartwell Retirement Residences where employees are treated like family and we are encouraged every day to ensure the safety, well-being and care of our clients, the seniors who live in the homes where we work.
Server (Former Employee) – LaSalle, ON – 10 July 2017
Worked here for over 2 years and let me tell you... Management is a joke. Harassment is a constant matter and even after going to the General Manager, nothing is fixed. The most hard working employees are treated like dirt and the laziest ones who kiss a** are the ones who get praised. Bullying between coworkers is ridiculous and management does nothing to help. Residents are amazing but the workers and management make you hate the job. No clue how this place is still running. No wonder they can not keep staff.
Cook (Current Employee) – Oshawa, ON – 7 July 2017
A typical day at this place is stressful. Constantly under staffed. The residents here are not retirement living they are all long term care, the management doesn't know what they are doing and they need to be replaced. Honestly this place is going downhill cause no one knows what they are doing.
They have no idea what they're doing at any given time because their training programs are seriously flawed. Middle management is constantly blamed for Administrators and Head Office Consultants screwing up.
Head Office Consultants are the most inept people I've ever met. If people knew how out of date and behind tech and industry advancements these people are they would never trust their loved ones to a Chartwell home of any kind.
They practice hiding things from the Ministry of Health instead of just doing things the right way. They have no respect at all for the front line staff. They pay very poorly and then expect miracles.
What a terrible company, its remarkable that this is a publicly traded company, the way it is run you would swear it was a nickel and dime outfit...salary was miserable....overworked....micro managed..held accountable for evertyhing ...no training...antiquated sytems...and middle managers are all over you...do yorself a favor and go to another company this one is very bad
First Cook (Current Employee) – Thornhill, ON – 6 June 2017
Lots of room for growth opportunities, learning and personal development. Great compensation. Awesome training school programs. Opportunities for international travel and assignments. Cons Multiple MORs making transfer of knowledge, expertise very inefficient. Lots of politics and forming of cliques. Constant reorganization. Constantly creating new additional policies instead of fine tuning existing.
Serveuse/Caissière (Former Employee) – Sherbrooke, QC – 2 April 2017
on arrive au travail et on dois préparer les breuvage les tables de la salle a manger certains dessert offert en tout temps lors du service on doit servir la soupe le breuvage le repas ainsi que le dessert ensuite nous devons demonter et remonter les tables pour le service du soir puisque c'est un chiffre couper! jai moins aimer le fais que lorganisation dans la cuisine es mal organiser. le plus difficile es de servire tout le monde sans attente mais on y arrive et le plus agreable pour moi cest le contact avec le publics qui ici etait des personnes agées
Préposé (Former Employee) – Orleans, ON – 6 March 2017
La directrice n'est pas respectueuse envers ses employés et les clients. Beaucoup d'intimidation et des employés qui ont peurs. Fuyez cette place. Dommage c'était un bel endroit mais une directrice qui a détruit une équipe de travail