Chartwell Retirement Residences Employee Review

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Don't do it
chef (Former Employee) –  York region19 March 2014
I have experienced this company first hand.all the negative reviews are right on the money.upper management doesn't give a .... about you.they would promote someone inside from general manager who has no personal skills just a knack for cutting costs of the small amount of food they get.they have a cooperate chef who kissed some major.... upstairs to get this position and want to give them soup out of a can.why do they hire chefs we make scratch food not this stuff I couldnt take the balony from management and left.they lost the whole team under a year.
Pros
Good staff if you can keep them
Cons
bad attitude from management
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Greedy company whose foremost ambition is to increase its profits and property portfolio
Resident Attendant (Former Employee) –  Aurora, ON8 November 2017
Little care for the welfare of residents who pay astronomical rentals to be able to live in a room.

Consistent shortages of basic food items and staff which causes concern and stress to residents and their families and front line staff.

Lack of amenities and appropriate personnel to met the needs of residents who are being admitted to fill rooms who require more specialised care.

Shamelessly deplorable management.

A very difficult and stressful environment if one has a genuine care about the welfare, comfort and happiness of seniors.
Pros
Wonderful residents, front line colleagues
Cons
Witness of Chartwell's exploitation of seniors
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Chartwell doesn't care
Manager (Former Employee) –  Victoria, BC7 November 2017
Chartwell Ross Place is a home where things are a mess. First the resident seniors that live there are good people and deserve better. Chartwell is a high end home care facility. The actual building is owned by another company and Chartwell leases it off them.. this is why a lot of maintenance issues are not resolved. Chartwell will spend the money to fix problems but obviously only when its an investment to their own building. This causes a lot of frustration with staff and residents. Next, the hired management and staff work extremely hard even if people say bad things, they really are trying to do their best with what they have. There is no one driving the ship there and this makes a lot frustration for the management but Chartwell just says "keep going". When someone tries to take control they get released or somehow seems to be a big situation. If you are a "doer" this could be a good place as it needs some stability even tho there will be a lot of difficult days. When you start work understand you are behind the 8ball and need to win the residents over.. because they are tired of all the nonsense. There is what I see as "major safety concerns" with how they have safety preparation for the residents. Eg: There is 1 front desk staff as the go-to first safety responder; and answer phones, deal with 186 residents, family members, walk ins, mail, signups, financials, do front desk duties and other manager given duties, etc.. . Also, they have had 15 different various department managers in 5 years, 3+ GM in under 5 years and a wide variety of other staffers leave. These residents  more... deserve a better end of life.  less
Pros
Nice higher end facility, good residents.
Cons
Chartwell seeing you as an Island location, angry residents.
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Overall rating

2.6
Based on 100 reviews
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Ratings by category

Work/Life Balance
2.5
Salary/Benefits
2.3
Job Security/Advancement
2.3
Management
2.4
Culture
2.5