Chartwell Retirement Residences Employee Review

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not worth the money they charge
NURSING (Former Employee) –  MONTREAL24 January 2014
As everyone else explained it is true they stress out their employees to the bone, people nice but management not

any complaint you do is never looked at but brushed off instead people who are at the upper management level should all go bad reputation just a matter of time before this corporation hits national news

you need to agree even if you disagree or you are out the
door

management has changed several times all they care about is the profits it brings not the people they have live there its all nice until it comes to moving in then its downhill from there

i would not recommend for any seniors go elsewhere there are so many others to choose from and go private owned you are treated better
Pros
Good residents
Cons
Upper management failure
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Greedy company whose foremost ambition is to increase its profits and property portfolio
Resident Attendant (Former Employee) –  Aurora, ON8 November 2017
Little care for the welfare of residents who pay astronomical rentals to be able to live in a room.

Consistent shortages of basic food items and staff which causes concern and stress to residents and their families and front line staff.

Lack of amenities and appropriate personnel to met the needs of residents who are being admitted to fill rooms who require more specialised care.

Shamelessly deplorable management.

A very difficult and stressful environment if one has a genuine care about the welfare, comfort and happiness of seniors.
Pros
Wonderful residents, front line colleagues
Cons
Witness of Chartwell's exploitation of seniors
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Chartwell doesn't care
Manager (Former Employee) –  Victoria, BC7 November 2017
Chartwell Ross Place is a home where things are a mess. First the resident seniors that live there are good people and deserve better. Chartwell is a high end home care facility. The actual building is owned by another company and Chartwell leases it off them.. this is why a lot of maintenance issues are not resolved. Chartwell will spend the money to fix problems but obviously only when its an investment to their own building. This causes a lot of frustration with staff and residents. Next, the hired management and staff work extremely hard even if people say bad things, they really are trying to do their best with what they have. There is no one driving the ship there and this makes a lot frustration for the management but Chartwell just says "keep going". When someone tries to take control they get released or somehow seems to be a big situation. If you are a "doer" this could be a good place as it needs some stability even tho there will be a lot of difficult days. When you start work understand you are behind the 8ball and need to win the residents over.. because they are tired of all the nonsense. There is what I see as "major safety concerns" with how they have safety preparation for the residents. Eg: There is 1 front desk staff as the go-to first safety responder; and answer phones, deal with 186 residents, family members, walk ins, mail, signups, financials, do front desk duties and other manager given duties, etc.. . Also, they have had 15 different various department managers in 5 years, 3+ GM in under 5 years and a wide variety of other staffers leave. These residents  more... deserve a better end of life.  less
Pros
Nice higher end facility, good residents.
Cons
Chartwell seeing you as an Island location, angry residents.
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Overall rating

2.6
Based on 100 reviews
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Ratings by category

Work/Life Balance
2.5
Salary/Benefits
2.3
Job Security/Advancement
2.3
Management
2.4
Culture
2.5