Productive a great way to learn about commercial insurance
Premium Audit Customer Service (Former Employee) – Phoenix, AZ – 8 August 2013
Took inbound phone calls from insured's who had Worker's Comp. policies for their employees. They called to either dispute their audit if something was calculated incorrectly, or to get information on how they could schedule their payroll audit with one of our auditors. We also rec'd requests via email, and fax. We would open the dispute if necessary and forward the information onto our audit techs for completion of the requests. We would also do call backs from the voice mail messages left, the hardest part could be the multitasking, but when you get a rhythm going, it's ok. I enjoyed talking to a lot of the insured's that would call in because you can build a client-customer service with them.
the company took care of their employees, we would have out of the office lunch meetings, company picnic time.
unfortunately would have to face angry people who knew about the AIG bailout amongs other things.