Thanks for sharing this feedback on your new role at CFIB. I hope we had a chance to meet at a recent orientation session. One of the parts of my job that I like the best is getting to meet with all our new District Managers when we bring them to Toronto or Montreal for their initial training session. It is a major expense for us, but I find the investment we are making in new colleagues is really paying off in superior performance, as you noted. You are quite right, while we offer a salary, benefit and expense component to our total compensation, commissions and bonuses are a big part of our overall pay structure. We do review this regularly and I’d be pleased to have you share any feedback with me directly. Thanks again for posting this helpful comment.
Dan Kelly, President and CEO
Thanks for the feedback from your time at CFIB. I’m glad you identify with CFIB’s mission of helping small businesses. After our giant campaign against the federal tax changes, small businesses are recognizing more than ever that they need an advocacy organization that has their backs. We’re certainly seeing a nice uptick in membership as a result.
You are right that there is a lot of time on your own in the District Manager position. I know it wasn’t for you, but for many others, the independence of the position is one of the attractive features of working at the federation. While you note the initial support you received, we are working harder than ever to provide more ongoing support and coaching. Of course, we do count on our employees to let us know when additional support is needed. To be in a position to offer ongoing support to our 200 District Managers across Canada, we do need to have a fairly large group of strong managers. In fact, we just added a few new talented managers to ensure we can improve the help we can provide to our new District Managers.
We’ve also made significant changes to our commission, bonus and expense allowances based on feedback from District Managers. I’m sorry the position wasn’t for you, but we work hard every day to make CFIB a terrific place for our staff to build a meaningful career.
Dan Kelly, President and CEO
Comment – 1 June 2016
We take feedback from our current and former employees very seriously. We also know that the District Manager role is challenging and is not the right fit for everyone. We admire the work our 200+ District Managers around the country do for CFIB every day, their belief in our mission to support independent business in Canada and commitment to success. We thank you for your contribution while you worked for us and wish you all the best of success with your future career choices.
Comment – 14 March 2016
Thank you for posting your experience at CFIB. I’m happy you’ve noted your support of the basic mission of CFIB in serving independent business owners. I agree completely.
I take all feedback on jobs at CFIB very seriously. As you know, the minimum pay structure is just that – a minimum that is there to support District Managers until they get into the groove of the job. Very few of our colleagues earn that minimum beyond the first few weeks. In fact, our turnover rates were down nearly 30% in 2015 following a focus on recruitment and recent changes to the compensation system. However, it isn’t a job for everyone. Those that like independence, defending a group of entrepreneurs who have few others in their corner and no upward cap on their earning potential do very well. Our employee survey had an over 80% completion rate and we had strong results in most areas of sales compensation (and we are looking carefully at some areas where we need to do more).
I’m sorry that the role didn’t meet your expectations and am happy to have you contact me directly if there is any specific feedback you’d like to share. With 109,000 members across Canada and nearly 400 employees, I like to hold myself accountable to our members and colleagues and would be pleased to follow-up directly. Also, I wish you the absolute best on your future career efforts.
Dan Kelly, President and CEO.