Certified Alarms and Surveillance is a local company specializing in 4 areas: Surveillance systems, Security monitoring, ULC Fire signaling, and Access control. Our target market consists of small business, commercial, industrial and oil and gas solutions. Our clients enjoy the benefits of a local team with years of industry expertise.

We are looking for a Supervisor / Administrator - Security Alarm Technician to meet or exceed client expectations. The successful candidate will be knowledgeable, self-motivated, goal-oriented and hold themselves to the highest standards. They will be passionate about their job and will find this opportunity challenging and rewarding.

Responsibilities:

• Primarily office technician, to be the front-line for customers and CAI technicians
• Overseeing and managing all jobs and projects assigned to technicians, including

scheduling jobs, ordering parts, and communicating with technical support.

• Creating and checking work orders, ensuring accuracy and completion
• Responsible for security software
• Able to install / troubleshoot security systems (DSC & GE), surveillance / cctv, access

control and fire monitoring panels, in commercial and residential buildings, when required

• Fielding calls from our clients - both new and existing; troubleshooting over the phone
• Keeping communications between office and technicians in the field
• Participates in emergency after-hours service on-call
• Completing jobs within given time frame, to the complete satisfaction of customers

Qualifications:

• Must have: 5+ years experience managing / supervising team, organizing work load,

communicating with customers or team regarding troubleshooting and service issues

• Preferred: 3+ years previous related work experience in either electrical or security,

including cctv / surveillance, access control, fire panel monitoring

• Networking and IP configuring preferred
• Software design experience a benefit
• Proven track record
• Full time, Monday to Friday, 40+ hours per week, with some variation as necessary
• The ability to demonstrate Company values of Excellence, Honesty, Consistency and

Integrity

• High school diploma; some post secondary education / technical training preferred
• Valid Alberta driver's license
• Fluent in verbal & written communication

Compensation: $25-30 per hour, based on performance and experience

Visit our website to learn about our products and services: www.certifiedalarms.ca