Supervisor / Administrator - Alarm Technician
Certified Alarms and Surveillance - Calgary, AB

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Certified Alarms and Surveillance is a local company specializing in 4 areas: Surveillance systems, Security monitoring, ULC Fire signaling, and Access control. Our target market consists of small business, commercial, industrial and oil and gas solutions. Our clients enjoy the benefits of a local team with years of industry expertise.

We are looking for a Supervisor / Administrator - Security Alarm Technician to meet or exceed client expectations. The successful candidate will be knowledgeable, self-motivated, goal-oriented and hold themselves to the highest standards. They will be passionate about their job and will find this opportunity challenging and rewarding.


  • Primarily office technician, to be the front-line for customers and CAI technicians
  • Overseeing and managing all jobs and projects assigned to technicians, including

scheduling jobs, ordering parts, and communicating with technical support.

  • Creating and checking work orders, ensuring accuracy and completion
  • Responsible for security software
  • Able to install / troubleshoot security systems (DSC & GE), surveillance / cctv, access

control and fire monitoring panels, in commercial and residential buildings, when required

  • Fielding calls from our clients - both new and existing; troubleshooting over the phone
  • Keeping communications between office and technicians in the field
  • Participates in emergency after-hours service on-call
  • Completing jobs within given time frame, to the complete satisfaction of customers


  • Must have: 5+ years experience managing / supervising team, organizing work load,

communicating with customers or team regarding troubleshooting and service issues

  • Preferred: 3+ years previous related work experience in either electrical or security,

including cctv / surveillance, access control, fire panel monitoring

  • Networking and IP configuring preferred
  • Software design experience a benefit
  • Proven track record
  • Full time, Monday to Friday, 40+ hours per week, with some variation as necessary
  • The ability to demonstrate Company values of Excellence, Honesty, Consistency and


  • High school diploma; some post secondary education / technical training preferred
  • Valid Alberta driver's license
  • Fluent in verbal & written communication

Compensation: $25-30 per hour, based on performance and experience

Visit our website to learn about our products and services:

About this company
Certified Alarms Inc. came into existence in 2003 after years of working in the industry. We found that standards and accountability were...