Bilingual Customer Service Representative (Current Employee) – Markham, ON – 19 February 2016
I have been working within this company since I moved from overseas more than 4 years ago. I have learned a lot and have grown a lot in this company. Started within an industry that was new to me and I was given opportunities to grow and learn different products,deal with customers requests at a level I was not used to. And now, all this is familiar to me so I am really thankful for that.
It has been a good learning along the way and I am ready to learn new. I have been surrounded by knowledgeable colleagues who contributed to my learning process as well. Today I am looking to relocate and I am willing to consider any offer that you may have.
Small Business Consultant (Current Employee) – Mississauga – 14 June 2015
As a global company, Ceridian is a leader in the workforce management industry. At a micro-level, there is room for improvement within the small business space.
I work with an excellent group of individuals; however, the leadership and changes to the corporate culture over the past 6-12 months has changed the dynamic of the role and it is no longer in-line with the core values of the company.
opportunity to enhance system backgroup techincal skill
Service specialist (Former Employee) – Markham – 24 March 2015
Service specialist – Ceridian Canada Inc. (client service – HPL) Interact daily with customers through telephone, email to re solve, trouble shoot and reconcile all issues associate with Payroll, benefit and Journal Entries in HPL, Rewrite the HPL year end check list on the year end guide approved by the year end committee and printed on HPL year end guide. create SQL reports (Power query), special tax exemption and garnishment Articulate to client how to create and transmit payroll cycle run and off cycle run. Reconcile remittance to CRA, WCBs, EHT,CSST, pension, JE & Benefit billing Appoint as a member of committee for year end guide, best practise and How to Knowledge Centre projects. Explain how to processing US payroll, such how to set up 401K and ensure client meet the year end deadline Jan 31 to submit W2.
Customer Support Specialist (Former Employee) – Markham, ON – 5 January 2015
Working at Ceridian was a great experience and I really enjoyed my job. I supported 3 different payroll software programs and I worked on a team in a queue, handling incoming calls from clients with issues from whatever platform that they were using. Usually it was a walk through, or simple procedures, steps missed. Sometimes corrections needed to be made, and whole payrolls needed to be pulled, corrected and previewed, before they could be run. Aside from the excellent set of customer service skills, you also had to have a sense of timing, what time it was, when runs were going, what time cut-offs were happening, making sure that each and every client had a perfect payroll no matter what the issue was. We always were the front line, and our objective was to resolve everything on the front line, but there were extensive or more serious issues, usually with new users that required our senior team's assistance, and then we would have to know when to escalate. The keys to this position were a friendly manner, exceptional organizational skills, meeting deadlines, a bit of up-selling, some invoicing or billing for additional services and patience.
Systems Desk Officer (Full - time) (Former Employee) – Richmond Hill – 29 July 2014
The payroll business that Ceridian does, is on a daily deadline. It can be a stressful day, when production system issues occur or it can be a normal (non-stress)day when the system is running smoothly. I am very content working with my colleagues. Each and everyone of them is an excellent team performer. The hardest part of the job is meeting those daily deadlines. Missing those deadlines would affect an employee receiving their salary pay on time. The most enjoyable part of it is being able to commit to those deadlines and being acknowledged for the effort put into it.
Administrative Assistant (Former Employee) – Mississauga, ON – 3 September 2013
Typical day at work, take customers call regarding their pay stubs, I learned to update employee profile and and deleting of names.I trained other receptionist, Assist my supervisor to do a massive mail merge hardest part of my job is when I cannot get a hold of a manager and the customer do not want to leave a message and you cannot page, what I usually do to ask if I can put them on hold and physically deliver the message. The best part of my day is when I have to teach co-workers how to use Excel.
I received lunch voucher for working overtinme to complete a job
My work experience at Ceridian focused on continuous learning of the payroll industry. A typical day at work - scheduled hours 8 - 4, check the que for payroll orders, process orders in the que (quanitity expected to process 1 - 20 per day - depending on order complexity). Send out e-mail communications to sales reps and division team leads to confirm payroll orders had been booked and commission will be allocated within the booking month. The incomplete procedures required to complete tasks would be the hardest part of the job. The most enjoyable part of the job was the team members I was fortunate to associate myself with along with the opportunity for further personal growth.