Consultant (Former Employee) – Markham, ON – 24 November 2016
Great people depending on what side of the business you are on, Culture change for legacy is hard and leadership does not seem to care. There are not enough programs to help employees move from legacy to new. Leadership only cares about bottom line, and it is shows in what the customers are getting.
You always provide great service to both fellow employees and the public. They always walk away with a smile. Managers and co-workers are always friendly and approachable. Everyone works well together under tight deadlines to make sure things get done. There is a private lunch room as well as a separate games room for some down time.
Managers play favouritism, and are very inexperienced. Environment is not motivating, call center slowly turning into a sales center. Salary is poor, no advancement. People will stab you in the back, be aware of co workers! Location very inconvenient,
Manager, environment, location, pay, zero career advancement
Project Manager (Former Employee) – Ontario – 27 April 2016
Terrific set of principles but basic ethics are you either come with industry knowledge of payroll services or sit on the bench until you become dysfunctional. Beyond that the people carry themselves well but greater professionalism is required to engage new co-workers.
people carry themselves well
greater professionalism is required to engage new co-workers
Bilingual Customer Service Representative (Current Employee) – Markham, ON – 19 February 2016
I have been working within this company since I moved from overseas more than 4 years ago. I have learned a lot and have grown a lot in this company. Started within an industry that was new to me and I was given opportunities to grow and learn different products,deal with customers requests at a level I was not used to. And now, all this is familiar to me so I am really thankful for that.
It has been a good learning along the way and I am ready to learn new. I have been surrounded by knowledgeable colleagues who contributed to my learning process as well. Today I am looking to relocate and I am willing to consider any offer that you may have.
Small Business Consultant (Current Employee) – Mississauga – 14 June 2015
As a global company, Ceridian is a leader in the workforce management industry. At a micro-level, there is room for improvement within the small business space.
I work with an excellent group of individuals; however, the leadership and changes to the corporate culture over the past 6-12 months has changed the dynamic of the role and it is no longer in-line with the core values of the company.
opportunity to enhance system backgroup techincal skill
Service specialist (Former Employee) – Markham – 24 March 2015
Service specialist – Ceridian Canada Inc. (client service – HPL) Interact daily with customers through telephone, email to re solve, trouble shoot and reconcile all issues associate with Payroll, benefit and Journal Entries in HPL, Rewrite the HPL year end check list on the year end guide approved by the year end committee and printed on HPL year end guide. create SQL reports (Power query), special tax exemption and garnishment Articulate to client how to create and transmit payroll cycle run and off cycle run. Reconcile remittance to CRA, WCBs, EHT,CSST, pension, JE & Benefit billing Appoint as a member of committee for year end guide, best practise and How to Knowledge Centre projects. Explain how to processing US payroll, such how to set up 401K and ensure client meet the year end deadline Jan 31 to submit W2.
Customer Support Specialist (Former Employee) – Markham, ON – 5 January 2015
Working at Ceridian was a great experience and I really enjoyed my job. I supported 3 different payroll software programs and I worked on a team in a queue, handling incoming calls from clients with issues from whatever platform that they were using. Usually it was a walk through, or simple procedures, steps missed. Sometimes corrections needed to be made, and whole payrolls needed to be pulled, corrected and previewed, before they could be run. Aside from the excellent set of customer service skills, you also had to have a sense of timing, what time it was, when runs were going, what time cut-offs were happening, making sure that each and every client had a perfect payroll no matter what the issue was. We always were the front line, and our objective was to resolve everything on the front line, but there were extensive or more serious issues, usually with new users that required our senior team's assistance, and then we would have to know when to escalate. The keys to this position were a friendly manner, exceptional organizational skills, meeting deadlines, a bit of up-selling, some invoicing or billing for additional services and patience.