Sr. Voice Consultant Level III (Cisco)
MTS Allstream - Toronto, ON

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Delphi Solutions Corp., an MTS Allstream Company, is one of the largest providers of IP and TDM Telephony solutions and services in North America. For over 26 years, the company has provided innovative solutions to more than 20,000 customers. The common goal for Delphi and MTS Allstream is to provide end-to-end solutions to businesses throughout North America. Now more than ever, with the joining of forces, we are able to capitalize on both companies’ focus and approach to serving customers, truly Making communications simple...again!

What you will do:

This is a full time six month contract position based out of Allstream’s Markham office with possibility of renewal. The Sr. Voice Consultant Level III will be responsible for planning, design, staging, troubleshooting and deployment of Unified Communications projects targeting our largest enterprise class clients. The position may also require the implementation of Cisco routing / switching / wireless infrastructure. In addition, the role requires the ability to provide clients with highest quality training and documentation deliverables on the implemented solution. This position is reserved for most senior and experienced Cisco consulting professionals with at least 10 years of previous professional services consulting experience. The successful candidate will be expected to handle the most complex Cisco delivery projects undertaken by our organization. The successful candidate will also be expected to act as a technical leader and mentor to other members of Allstream’s Cisco Professional Services Delivery Team.

Responsible for the configuration, staging, and deployment of client UC solutions from both a hardware and software perspective, including (but not limited to): CUCM, CME/CUE, Unity Connection, Presence, Contact Center Express, Jabber clients, CUCILync, etc.

Responsible for configuration of network infrastructure including (but not limited to) routers / switches / wireless equipment etc.

Must be comfortable training highly technical administrative client IT staff on basic administrative functionality (MACD’s) on the Cisco UC product line.

Develop project related documentation for Cisco projects while adhering to Cisco team documentation standards and implementation processes. Documentation must be developed with emphasis on both aesthetics and accuracy of technical content.

Will be the technical contact for all implementation issues concerning assigned projects.

May be asked to assist with preparation of RFP response material in support of sales team.

Assist our Cisco sales team across Canada in developing strong customer relationships at the technical level and better position the sales team to win new business.

As the ideal candidate you have:

Dual CCIE - Current CCIE Voice and CCIE R&S (Mandatory) (Applicants must provide CCIE number for verification.)

Proven consulting experience in design / implementation of Cisco Communications Manager 8.x / 9.x and other Cisco UC products.

Demonstrate an understanding of the Cisco PPDIOO methodology.

Wireless design and implementation expertise with Cisco wireless products and associated certifications is highly desirable.

Security design and implementation expertise with Cisco security products and associated certifications is highly desirable.

Data Center design and implementation expertise with Cisco data center products and associated certifications is highly desirable.

Experience with Cisco Hosted Collaboration Solutions (HCS) is highly desirable.

Applicant will ideally have experience with UCS and virtualization technologies including VMware products. (ie: ESXi, vSphere, etc)

Experience with Lync and other Microsoft UC technologies is highly desirable.

Experience integrating non Cisco VoIP products from other vendors (ie: Nortel / Avaya / Mitel) with Cisco infrastructure and Cisco UC products is highly desirable.

Strong scripting skills for UCCX call flows.

Fluent knowledge of B-ACD implementation.

Strong working knowledge of MS Office Suite and MS Visio.

Comfortable in presenting administrative training routinely.

Ability to work independently with minimal supervision or as part of a team when required.

Ability to travel anywhere within Canada on relatively short (one week) notice typically by pre-arranged flights.

Ability to travel anywhere within Canada on potentially much shorter notice in the event of a serious client emergency.

Must have use of a vehicle and hold a valid drivers license.

Sufficient physical dexterity to rack servers / switches / routers, etc

Comfortable working with and able to properly communicate project status updates to an assigned Project Manager.

Professional manner in both verbal and written correspondence. This client facing position requires exceptionally strong technical, communication and documentation skills

Comfortable attending pre-sales meetings with sales staff if requested to act as a subject matter expert (SME) and potentially in a presenter role.

Highly organized and able to manage time including weekends and evenings as needed to facilitate project deployments while minimizing impact on client’s business operations.

Ability to effectively balance multiple concurrent projects, meeting tight deadlines.

Able to demonstrate a high level of service delivery and understanding of business practices with emphasis on quality of work throughout the project.

“Whatever is takes” attitude to successfully completing assigned projects.

The successful applicant will be working with one of the top Cisco implementation teams in Canada and will have opportunities for extensive professional growth and development.

Education & Certification

Current Cisco CCIE Voice. (Mandatory)

Current Cisco CCIE R&S (Mandatory)

Post-secondary degree in a technical discipline. (Nice to have)

Note: Allstream will verify with Cisco all certifications listed for finalists. To this end applicants will be asked to provide their CSCO Testing ID’s number and CCIE Numbers as applicable.

Experience

“Hands-on” implementation and troubleshooting with major Cisco UC products as listed under “Key Responsibilities” section

LAN/WAN/Wireless infrastructure deployment using Cisco’s infrastructure solutions.

Prior experience in a Cisco Professional Services reseller environment in a client facing consulting role. (10 years minimum in a professional services consulting role.)

Language Proficiency

Fluent English verbal & written skills (Mandatory)

French verbal & written skills (Desirable)


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