Typical days consisted of config work, but mostly phone support implementing new customer installs and turn ups. We were exposed to a varied set of products provided by Centurylink as well as customer topologies and needs. My immediate team and management were great to work with. The hardest part of the job was trying to interpret the customer orders and exact needs and fix the many problems that arose from issues in the order process or even the customer needs being fully understood and clarified by sales. The best part of the job was overcoming the challenges and making happy customers.
My teammates and immediate supervisor
Lack of accountability especially among the sales and order management teams
Senior Account Executive (Current Employee) – Home Based – 26 June 2017
This company is buying up other business so fast, they can't catch up on internal merging and processes. I spend more time doing internal work to get a quote out and close business than I can actually spend with the client. They are currently in another growth mode and the internal systems are falling apart. Management is fully aware of the challenges, but unable to get anything completed or pushed forward to resolve.
Great Sales Team and really like my first level Manager
Collection Agent (Former Employee) – Cambridge, ON – 7 August 2012
A typical day at work for me meant taking calls and giving information to customers regarding their account, when their payments were due and if any changes needed to be made. As well, taking payments from customers, and restoring their service. I learned to be patient with customers who were no cooperative. I also learned a lot about customer service as well. Management consisted of team leaders, who were the supervisors for a certain part of a department. your team leader were the person you were directed to regarding any questions about the job, or any other work related questions. Co-workers were very friendly and fun to work with. The hardest part of my job was trying to deal with angry customers, and still maintaining professionalism to portray my company as a good company. The most enjoyable part of my job was interacting with many different types of customers, and learning how to satisfy customer needs.