A good workplace where a lot can be learned
Collection Agent (Former Employee) – Cambridge, ON – 7 August 2012
A typical day at work for me meant taking calls and giving information to customers regarding their account, when their payments were due and if any changes needed to be made. As well, taking payments from customers, and restoring their service. I learned to be patient with customers who were no cooperative. I also learned a lot about customer service as well. Management consisted of team leaders, who were the supervisors for a certain part of a department. your team leader were the person you were directed to regarding any questions about the job, or any other work related questions. Co-workers were very friendly and fun to work with. The hardest part of my job was trying to deal with angry customers, and still maintaining professionalism to portray my company as a good company. The most enjoyable part of my job was interacting with many different types of customers, and learning how to satisfy customer needs.
working on weekend sometimes