Games Manager - Full Time
Century Casino Calgary 3.73 reviews - Calgary, AB

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Position Summary:

The Games Manager is responsible for the overall operation of the gaming floor. Ensures the integrity, efficiencies and performance of table games and slots. Ensures that gaming is operated in accordance with AGLC Terms and Conditions and Operating Guidelines, Gaming and Liquor Act, Gaming and Liquor Regulations and all board policies.

Essential Functions:

Provides direction, sets performance objectives and conducts employee evaluations for direct reports
Oversees cash reconciliation and cash handling procedures
Ensures shift schedules are prepared
Pulls drop boxes for interim and final counts
Oversees float and chip verification
Responds to and resolves guest issues
Ensures that problematic guest gaming behavior is managed: liaises with AADAC
Ensures the security of games including control and access to keys for chip tray
In conjunction with the Casino General Manager, ensures that a AGLC licensed Manager is in the Casino at all times
Manages other initiatives or duties as required


Minimum of 6 months Games Manager experience
Excellent communication skills; both written and verbal
Stellar customer service experience (both customer and employee relations)
Computer literacy in MS Office
Minimum of 5 years in a Casino environment including knowledge of Blackjack, Baccarat, Roulette, Poker, and EZ Baccarat
Table felting experience would be an asset
Valid current Games Manager license as per AGLC Terms and Conditions
Available for all shifts required

About this company
3.73 reviews