Settlement Worker - Mandarin-speaking
Centre for Information and Community Services - Toronto, ON

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Job Posting

CICS is a not-for-profit organization with a vision to empower immigrants in settling and integrating as contributing members of Canadian society through diverse, professional and innovative services. Our mission is to enable immigrants to fully integrate, participate and contribute to all spheres of Canadian Society. Our success stems from our core values of Cultural diversity, Integrity, Compassion and Solidarity. Our workforce culture is bounded by five key elements, they are: Client Focus / Respect for Diversity; Accountable / Performance Excellence; Initiative; Efficient / Committed; and Teamwork.

Ref.: #09A - 13/ Worker I

Job Title: Settlement Worker (10 months)

Salary: $38,700 - $49,464 per annum, pro-rata

Hours: 17.5 hours per week; required to work irregular hours, evenings, weekends and holidays


  • To outreach and deliver / facilitate settlement workshops based on developed materials to newcomers and their families;
  • To establish partnership and work with external organizations to provide service to newcomers and their families;
  • To provide information and referrals that help newcomers learn about and understand Canadian systems in their settlement process;
  • To provide information and support to newcomers and their families through individual interviews and organization of group sessions, support group, or workshops on a wide range of settlement issues;
  • To provide case management service to newcomers and their families;
  • To facilitate access to needed services and resources where there are barriers due to language, culture and race by providing interpretation or translation;
  • To keep and maintain records in a timely and professional manners;
  • To keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;
  • To establish and maintain excellent service quality for clients;
  • To establish and maintain excellent working relationship and communication with internal and external groups.


  • Canadian University degree or equivalent, in Social Sciences or related discipline;
  • Excellent knowledge and demonstrated experience of working with diverse cultural and social backgrounds of immigrants and refugees;
  • Excellent understanding of settlement and integration issues of new immigrants in general, and in particular in relation to women newcomers and their families;
  • Excellent group facilitation and outreaching skills; certified Information and Referral Specialist (CIRS) an asset;
  • Excellent knowledge of government and community resources;
  • Skilled in program organization and community outreach;
  • Proficiency in written and spoken English, and a second language commonly used by clientele, preferably Mandarin;
  • Excellent inter-personal skills; demonstrated team work experience and ability to establish and maintain excellent working relationship with stakeholders;
  • Ability to work in a multicultural environment and deliver programs in different locations;
  • Skilled in MS Word, Excel and PowerPoint applications;
  • Flexible, willing to work in evenings and/or on weekends;
  • A negative result in Vulnerable Sector Screening;
  • Valid driver license and use of car;
  • Willing to travel in the GTA.

Please apply in confidence to the following email address by April 8th, 2013. Applicant should quote Job #09A -13 Settlement Worker and address the covering letter to:

Hiring Committee
Centre for Information and Community Services
2330 Midland Avenue
Toronto ON M1S 5G5

We thank all applicants for their interest and advise that only those candidates selected for interviews will be contacted. No phone calls, please.

CICS is an equal opportunity employer. We thank all who will have responded to this posting. Only those selected for further screening or an interview will be considered