A typical day at CW CCAC was fast-paced, busy and rewarding; there was frequent demand and support required by a team of 40 people in performing their work; attending clients' concerns and problems; and multiple managment meetings and performance reports.
Co-workers were equally busy supporting their teams and with attending internal/external meetings.
The hardest part of the job for me was taking time off for my breaks; I was always in the habit of working through my breaks to complete all tasks correctly, timely and with great attention to details.
The most enjoyable part was the positive interpersonal relationship which I quickly developed with my team within a very short period of working with them - this fostered a trusting and productive outcome that benefited the organization, clients and all team members; which also was manifested in the teams' ability to improve client service authorization time and reduce referral wait time by 80% for new clients. The positive working relationship also helped reduce the impact of the organizational budget constraints on the staff in terms of alleviating the consequantial workload issues, as team adapted and learned to work collaboratively and in partnership towards a common goal - supporting and providing needed services to the clients in a timely manner.