Pros: (usually) decent hours, competent team
Cons: hostile environment for support staff.
The management of my particular department and my coworkers were great. Having said that, the people we served made working there, on the whole, a complete and utter nightmare. One should not dread having to go to work in a hostile environment and sadly the management of my department did little to stop it. One can call it the pitfalls of working in real estate.