Part Time Customer Service Agent
Cathay Pacific Airways Limited - Vancouver, BC

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Cathay Pacific Airways’ vision is to be the world’s best airline. A 3-time winner of the prestigious Skytrax Airline of the Year award, Cathay Pacific operates a fleet of 130 wide-bodied aircraft and serves over 160 destinations in 42 countries and territories. Cathay Pacific employs a team of over 20,000 worldwide dedicated to providing the highest quality service both on the ground and in the air.

Customer Service Agent - Vancouver

Cathay Pacific Airways is looking for a Customer Service Agent in our Vancouver Airport Services Team. We are looking for a service oriented professional who will provide “Service Straight From the Heart” to our customers. This is a part time position.

The Customer Service Agent will provide various aspects of airport customer service support including arrivals, departures, ticketing, customer service, operations/load control, and other duties as required.

 Thorough knowledge of CX route system and products,
 Demonstrated excellent customer service skills,
 Excellent interpersonal and communication skills,
 Ability to convey technical information to passengers in a clear and concise manner,
 Ability to handle ad hoc and special projects with minimum supervision,
 Flexibility to work variety of shifts including weekends and nights,
 Ticketing/fares experience or exposure is an asset,
 Ability to speak an Asian language is an asset,
 Candidates must have the permanent legal right to live and work in Canada

Cathay Pacific offers competitive remuneration and excellent benefits, including discounted travel. Candidates who meet the above criteria and who would like to join a winning team are encouraged to forward a detailed resume and cover letter, including salary expectations.

Deadline for application is Friday, June 20, 2014. We thank all applicants; however, only short-listed candidates will be contacted. Cathay Pacific Airways is an equal opportunity employer.