Enjoyed the startup process of this new facility in Ontario and the opportunity to work in the hospitality industry.
Floor Supervisor Slots Department (Former Employee) – Rama, ON – 31 July 2016
As an interviewer it was very rewarding to see that the best individuals were hired for the startup of Casino Rama in 1996 after my retirement from the military in 1995. As a Slots Supervisor I enjoyed helping the Slots Technicians install the slots at the facility prior to opening. I also enjoyed teaching Slot Attendants and Slot Change Attendants their new duties prior to opening and continue to coach and mentor them during the years I supervised them at Casino Rama. I also enjoyed working with the Beverage Servers, Housekeeping staff, Security Officers, Coin Impressment employees, Redemption employees, etc. to ensure that we always had customer satisfaction. This environment required Managers and Supervisors to always be vigilant in monitoring the gaming floor to quickly resolve issues that did arise from malfunctioning slots equipment, to complaints of poor service, patrons accusing others of stealing, etc. I focused on developing employees, recognizing those in each Department on a monthly basis who showed potential and possible future leadership qualities. Bravo Awards were presented to the best employees each month. If not for it being a smoking Casino, and I being an asthmatic, I would have remained in that work environment however I had to quit that career too early for my health.
Hospitality industry was opposite to my military career, I enjoyed the interaction with the patrons and working with other happy employees
Smoking, Gambling addictions was very evident