Internal Communications Advisor
Cash Store Financial 35 reviews - Edmonton, AB

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Why Cash Store Financial? Are you looking for a company to advance your career? Look no further. Cash Store Financial is a well-established and growing company that employs over 2000 associates in over 570 branches in Canada and the United Kingdom. With listings on the TSX (TSX: CSF) and the NYSE (NYSE: CSFS), we are poised for growth. As Canada’s leader in the alternative financial sector, Cash Store Financial offers many key banking and credit products to our clients who are everyday people; including payday advances, money transfers, cheque cashing, prepaid MasterCards®, and bank accounts.

We offer a fun and fast paced environment, and have a proud history of promoting from within. Backed by first rate internal and external training programs, Cash Store Financial’s career opportunities are second to none in the alternative financial services industry. In addition to exceptional career opportunities we offer a comprehensive compensation and benefits package, a company matching RRSP program, a tuition reimbursement program and flexible hours.

Exceptional opportunity. Everyday People. Cash in with us!


The Communications & Training team is looking for an enthusiastic, professional and highly motivated individual, with exceptional writing and presentation capabilities, to join their fast paced team as an Internal Communications Advisor. Reporting to the Writer and Producer, this position requires working directly with the Communications & Training department. This individual is eager to understand and help support branch operations through targeted and well-structured media content. As the successful candidate you will maintain and write for Cash Store Financial’s audio/video training, communications and information storage tools, and associate dialogue scripts.


Bi-weekly training program

 Develop and maintain scripting for training program videos, quizzes, surveys and activities
 Develop associate sales dialogue scripts, activities and agendas to accompany multimedia training
 Collaborate with various departments to obtain, track and convert business requirements into scripts
 Collaborate with various departments to confirm that business training requirements have been met
 Assists the Multimedia Editor and Writer and Producer in pre-production planning, concept builds, on set assistance where required
 Deliver training via audio/video/multimedia methods as a trainer or actor.
 Review audio/video drafts to ensure requirements were met.
 Administer communication, reporting and support of the training program.
 Responsible to coordinate, track and report on project statuses.
 Assists the Writer and Producer where required

Company Intranet (SharePoint)

 Maintain specific content for the Company intranet (SharePoint)
 Edit and review all training documents to ensure that they are grammatically correct, esthetically pleasing, and meet department standards.
 Assist in the writing and maintaining of Company Policies and Procedures.

Internal Communications
 Collaborate with internal clients to produce and distribute internal communications
 Cooperate with Writer and Producer to determine effective distribution method for requested content (video, email, newsletter)
 Collaborate with corporate departments to develop content for company newsletter
 Work with senior management to develop meeting agendas for branches
 Conduct Webinar sessions with field associates to coach good meeting practices
 Understand and monitor company key performance indicators (KPI)
 Assist, spearhead and review corporate PowerPoint presentations
 Collaborate with the Training department and other Corporate departments to develop and execute rollout strategies

Copy Editing
 Before print materials are released from the Training department; all documents must be reviewed for:
 Spelling, punctuation, grammar, terminology and jargon
 Consistent and proper use of corporate language within compliance and regulation parameters
 Cooperate with Writer and Producer to determine effective distribution method for requested content (video, email, newsletter)


As the ideal candidate you are:
o Enrolled in or near completion of a degree/diploma in Media Communications, Communications, Professional Writing, Adult Education, and/or,
o Experienced in providing superior customer service and possess 5+ years of training development or communications experience in the corporate office of a retail service provider, alternative financial service provider or banking provider
o Proficient with Microsoft Office Applications and knowledgeable of Adobe Photoshop and Acrobat Pro
o Experienced with SharePoint development and content management
o Experienced with project management or coordination, and have strong oral and written communication skills and exceptional organizational and time management skills
o A self-starter with the ability to self-manage and is diplomatic and professional
o Able to maintain a tactical knowledge and skill set of all Cash Store Financial products, services, account management practices, systems, operational processes and sales processes
o An excellent writer with the ability to translate high level business requirements or existing training materials into detailed processes or dialogue, and deliver content that is grammatically correct, logically presented, creative and contains a positive and professional undertone

If you enjoy working with everyday people and are friendly, mature, approachable and keen to learn and grow with a thriving company we have a career path worth considering. Join us!!


For more information regarding this role, contact Ashley Ozon, Manager, Human Resources at (780) 809-2215 or if you would like to apply directly to this position, then please forward your resume and cover letter quoting “Internal Communications Advisor” in the subject line.

Note: All candidates who are offered employment are required to have criminal records check completed.

About this company
35 reviews
Cash Store Financial is a well-established and growing company that employs over 2000 associates in over 570 branches in Canada and the...