Pros: self-development, developing others, marketing events.
Cons: negative atmosphere, lack of consistency
A day at Cash Money consists of lots of cash handling and handling many customer inquiries. As a Shift Lead, I am required to ensure that all employees are performing to their potential at the front line in order to achieve top results financially.
We focus a lot on cross-selling, up-selling and doing everything we can to make certain that our clients – more... continue to use our services. We offer other services such as wire transfers, money orders, bill payments and cheque cashing. I am familiar with handling fraudulent items, and risk assessment. I follow-up with coaching sessions as to what is going well and what we can do better. I am responsible for making sure that all procedures are completed to standard, such as proper reporting and record keeping. I am also responsible to communicate any deficiencies and/or changes to my colleagues. The hardest part of my job would be the atmosphere of the company. A lot of our clients are not happy to be using our pay day loan services of course, therefore there is a sense of negativity in the business. However, I do enjoy the fact that I am able to help clients through rough patches in their financial situation. I enjoy aiding in the development of my colleagues and everyday I am able to develop myself a little bit more. – less