Pros: self-development, developing others, marketing events.
Cons: negative atmosphere, lack of consistency
A day at Cash Money consists of lots of cash handling and handling many customer inquiries. As a Shift Lead, I am required to ensure that all employees are performing to their potential at the front line in order to achieve top results financially.
We focus a lot on cross-selling, up-selling and doing everything we can to make certain that our clients continue to use our services. We offer other services such as wire transfers, money orders, bill payments and cheque cashing. I am familiar with handling fraudulent items, and risk assessment. I follow-up with coaching sessions as to what is going well and what we can do better. I am responsible for making sure that all procedures are completed to standard, such as proper reporting and record keeping. I am also responsible to communicate any deficiencies and/or changes to my colleagues. The hardest part of my job would be the atmosphere of the company. A lot of our clients are not happy to be using our pay day loan services of course, therefore there is a sense of negativity in the business. However, I do enjoy the fact that I am able to help clients through rough patches in their financial situation. I enjoy aiding in the development of my colleagues and everyday I am able to develop myself a little bit more.