Pros: vibrant bubbly with a vast variety of cliental with a wide range of needs
Cons: long hours and at times tough dealing with customers in strenuous situations
Cash Converters makes cash advances in return for used merchandise, including electronics, jewelry, musical instruments, tools, and more, which it resells to the public. We as workers on a day to day base would pull expired buy backs a re-sale them onto the shop floor, this including pawned items which where keep up to a period of 6 months. The hardest experience during my time working at this store is being able to relate to the customers needs and having to detach your feeling knowing that customer, at times were selling their children's presents in front of them and having seeing the pain of them having to let go just to get by, day to day life and pay bills.
During my time, I was put on a course where I learned how the business came about, its history as well as various information such as validity of testing gold, cash chequing, rules of pawning and redeeming items an lastly the importance of correct identification. Management and co workers at my time whilst I worked in the store placed where susceptible to creative ideas and ways of working to lower the stresses of consumers when they visited our store in-particular a walm and welcoming environment.
Overall skills I learned whilst I was there business management, handling of money, balancing tills, how to open and close a store and most of all great customer service and strengthen people skills. Another addition I enjoyed having being put under pressure because it showed that I was able to multitask. Their is a positive and negative in every situation and I personally find time pasts faster whilst being and thinking constructively towards colleagues and management as well as customers.