Hired one month. Made promises. Finally started working 2.5 months later. Once again. Promise of hours made. Not followed through. Poor communication. Poor attitude of admin staff and management yet surprised I quit! Unless u r desperate do not work for this company
Team Assistant (Former Employee) – Waterloo, ON – 8 February 2017
Horrible issues with employee bullying by management, high expectations of hours of work with absolutely no appreciation, gossip and lying from management in front of fellow employees, withholding wages, labour laws broken.....and so much more. Save yourself a lot of grief and don't bother applying!!
Unorganized, bullying management and incompetent supervisors
PSW (Former Employee) – GTA, ON – 8 February 2017
This company spits on its psw staff and its management is too busy fighting the union to make it a fun, safe and caring environment for the workers, the supervisors never answer you or even respond back, and when they do they only are more disorganized and make even more sh** descisions and don't back there staff up! The government should also be doing more to help CCA C help CP build a more permanent client base and that's another story on its own! Choose if you may, but tread carefully with this company and it's Constant bull!
Some what work, and clients
Lazy supervisors, disorganized management, not good benefits
CSW (Former Employee) – Pembroke, ON – 27 January 2017
Scheduling is atrocious, they have no comprehension of distance or travel time and book you for clients when you're supposed to be seeing other clients. They do not book enough travel time from one client to the next leaving workers rushed and flustered. Supervisors are overworked and don't have time nor patience to deal with issues. Clients often refuse care because they are scheduled at ridiculous times and no effort is made to accommodate their preferences. Salary is low compared to other companies.
Lots of hours of you don't mind working split shifts
Nurse (Current Employee) – St. Catharines, ON – 19 January 2017
CarePartners especially the HNHB branch is getting much more better since after the labour dispute in 2015. Management is now very supportive and tries its best to coordinate employees' needs such as dayoffs, oncalls, and other technical/skill-related questions. Countless learning opportunities (in-services, online courses, totally paid training, etc) are waiting for nurses/psws to take. A LOT OF HOURS.
learning everyday; supportive management
Extremely long hours and driving in bad road conditions
Community Support Worker (Current Employee) – Niagara, ON – 12 January 2017
I love being able to keep our patients at home. It feels good to see them smile when I come in and make sure they are safe and well cared for. Km, travel time and benefits. Management is very supportive.
Community Support Worker (Former Employee) – Brampton, ON – 29 December 2016
I worked with this company for over 3 years and I enjoyed it for the most part helping people to perform their activities of daily living. I have learned to manage time and punctuality at work. It is nice working with other PSW because they are very approachable and helpful.
I find it hard to work until midnight, driving on a bad weather and working on holidays and every other weekends, when I wanted to spend some time at home with family.
CSW/PTA (Current Employee) – Woodstock – 7 December 2016
In order to become successful in any business, particularly when it relates to healthcare, an employer need's to treasure their employees. When that does not materialize, the company most likely will experience high volume of employee change over. This is the case with Care Partners and their poor management team, who for whatever reason are aware their company continue to let down and lose their employees, but yet fail to make an effort to improve the situation. Moving forward this does not look inspiring for a company who primarily depend on government contracts to stay in business. What happens when Care Partners' current contract with CCAC expires and they will be up for review? Missed visits will be on top of the agenda as a good reason for CCAC to consider not signing another deal with Care Partners. Perhaps just then, Care Partners will second guess themselves and recognize if they rightfully looked after their employees then they probably wouldn't need to be nervous about the time when the contract is up for renewal.
Recruitment Supervisor (Former Employee) – Kitchener, ON – 7 December 2016
This is quite possibly the worst organization anyone could ever work for. This company does not care about its patients or employees. The workload was never reasonable, especially for such a poor salary. My offer letter stated that my salary was based on a 30 hour work week, however, I had put in 50-60 hours a week just to keep up, and was never compensated for my time. I did everything from hiring everyone at the branch level, teaching orientation, and managing WSIB claims. For an agency with a ridiculously high turnover (because it really does not take the average human being very long to realize that this company is a disgrace to the field of healthcare) and no concern for the health and safety of its employees (ie: sending untrained workers to special functions, returning injured workers to regular duties without proper medical clearance, constantly overworking employees, etc), there was no possible way my job would get done between 8:30am and 4:30pm, Monday to Friday. CarePartners is a joke, and it's unfortunate that this is a healthcare company with people's lives in its hands. I now work for an employer that actually cares about its employees and the community it serves. I do one-third of the work I did at CarePartners, and yet make three times the salary. Honestly, please save yourself the stress and abuse and stay away from CarePartners.
Registered Practical Nurse (Current Employee) – Niagara Falls, ON – 29 November 2016
1. Employment: easy to get employment! This company is fast growing and getting more and more pts from CCAC and private sectors; that is why they always need health care professionals. If you are a nurse with at least 6 months experience they will hire you definitely.
2. Salary and benefits: for nurses they pay per visit rather than by hours. A newly hired RPN would get 17.18/visit regardless of his/her experience. In the niagara branch (HNHB) there is a union now (OPSEU) so the salary will definitely go up with seniority, based on the union's rules. Benefits are EXTREMELY COSTLY; and the bad news is all the benefits are MANDATORY. Gas is paid at 0.42/km as per OPSEU; oncall is paid at 30 per day and if you get calls when you are oncall, you get doubled visit pay.
3. Job security: This company has tooooooooooo many patients to take care of! As a full-time community nurse, theoretically you work 3 days in the first week and 4 days in the second week plus weekends and oncall. But the truth is you are booked almost EVERY DAY with at least 8 visits to do. The HNHB branch receives at least 80 referrals daily from CCAC. That is why nurses are leaving this company because they are EXHAUSTED and OVERUSED.
4. Education and Training: you always have a lot of chances to learn. This company provides paid educaiton at 19.38/hr and you can sign up for IV, dialysis, central line, advanced wound care and other specialised courses. The only problem is the waiting period is TOO LONG. By the way the orientation for new nurse is horrible. They put you 2 days in the office and 2 days inmore... the field and after all these so called training you are sent out to work in the community on your own. If any mistakes happen to you, you are the one who is liable.
5. Management and co-workers: managers and upper levels always show a respecting attitudes to nurses and psws and tried their best to solve the workers problems. The only problem is the management is so short-staffed and every single manager is burnt out. For this reason it takes time to reach them. Co-workers are GREAT, helpful and warm-hearted. You always get help from them and they are your backups.
PSW (Former Employee) – Chatham-Kent, ON – 11 November 2016
I worked for this company for years, I've had years experience working as a PSW, I wouldn't recommend any young person go into this field, you are nothing but a cleaning lady they do not respect you especially in the homecare sector. I worked for years in homecare .There are a lot of good clients that you just love but than there are the ones that are demanding and they just might not like you because you have red hair a tattoo or your over weight. Please take my advice dont work in homecare go in for a nurse or work in the trades. It will not change, it is good if you have a union but management can still make it difficult. Good Luck thats all I can say
not properly paid for gas and travel time management horrible
Supervisor (Current Employee) – Greater Toronto Area, ON – 26 October 2016
Supervisor are bombarded with different roles and dont get paid enough! No raises for non uinon staff in the last 10 years. Expected to do everything, patient visits, psw supervisings, hiring, orientation, WSIB claims, investigations etc. So regardless if you're new or been there for 10years your pay is the same. No insentive! Very stressful!
Management (Former Employee) – Ontario – 21 August 2016
The merging of the Red Cross with Carepartners was a huge mistake! Carepartners does not reflect the principals of the Canadian Red Cross. In fact quite the opposite. The current owner and senior management have no compassion for staff or patients. Management bully both internal and field staff. Would not want this organization looking after my loved one.
No worklife balance and harass staff at all levels
Csw (Former Employee) – Peterborough, ON – 5 August 2016
Working with this company made me feel like I didnt have a life. I was working 12 hours every day with only 4 days off a month. There's no time to do personal errands or anything. If I needed time off I was always told "sorry we are short staffed" I was also made to work extra hours beyond my availability and when I asked about it, I was told we are short staffed we need the workers. It's a bad company to work for. They don't give you any time and they book you right up between 10-12 hours every day and don't ask you if you wanna work more then 8 hours, they tell you that you will be working in one geographical area and then when you start they send you EVERYWHERE and I mean everywhere!!! They also tell you that you will not being driving for more then 30 minutes unless you agree to it, that's a lie!! They also never give you enough time to drive from one place to the next!! For a 25 minute drive (on a really good day) they give you 15 minutes to drive to the next place. There's never anytime to eat a lunch as you are always rushing to get somewhere due to lack of timing allowed between clients. Awful company!! They don't care about their workers at all!!!! Do not work for them!
Money (when they properly pay you), amazing clients, driving between clients
Long hours, don't pay you properly, not enough time to drive between clients
high stress environment due to poor management stills
Client Service Delivery Coordinator (Current Employee) – Sarnia, ON – 1 July 2016
the hardest part of working for this company is not having enough support from management.
A typical day working at this company you are given and expected to do so much work that 95% of the time you don't even have time to take a lunch. Everyone is constantly on edge because there is so much work to be done and not enough staff to cover the work load that's unevenly disturbed among the coordinators.
The best part about this position is being able to help a person who is in need of home support, who is either at risk or can not support their daily tasks on their own.