CUSTOMER SERVICE REPRESENTATIVE
The customer service department aims to provide excellent customer service and develop, maintain and strengthen business relationships with customers. The customer service department does this by playing a key role in managing customer orders. This role largely entails meeting customers’ expectations, while ensuring those expectations are realistic.
As such, customer service representatives (CSR's) must be skilled at public relations and problem solving to help ensure that orders move smoothly to production, and shipping and receiving.
ROLES AND RESPONSIBILITIES
CSR's coordinate with the order entry workload and providing problem solving expertise with Customers.
Manage files sent from customers;
Transfer order information into Production System;
Distribute the work to the appropriate production department;
Communicate and coordinate with customers, production, sales representatives and shipping and receiving.
Must be diplomatic.
Excellent customer service skills.
Effective written and verbal communication.
Skill in working with small groups.
Problem solving and decision-making.
Pleasant telephone voice and manner.
EDUCATION / EXPERIENCE / TRAINING
University degree required or equivalent experience.
Experience in printed products industry or closely related industry preferred.
Experience in customer service or sales support work.
CPPS training mandatory.
Computer knowledge preferred.