Customer Service Representative
Carbon Copy Digital - Calgary, AB

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The customer service department aims to provide excellent customer service and develop, maintain and strengthen business relationships with customers. The customer service department does this by playing a key role in managing customer orders. This role largely entails meeting customers’ expectations, while ensuring those expectations are realistic.

As such, customer service representatives (CSR's) must be skilled at public relations and problem solving to help ensure that orders move smoothly to production, and shipping and receiving.

CSR's coordinate with the order entry workload and providing problem solving expertise with Customers.

CSR's :
Receive orders;
Manage files sent from customers;
Transfer order information into Production System;
Create dockets;
Distribute the work to the appropriate production department;
Communicate and coordinate with customers, production, sales representatives and shipping and receiving.

Must be diplomatic.
Excellent customer service skills.
Computer literacy.
Effective written and verbal communication.
Skill in working with small groups.
Team skills.
Problem solving and decision-making.
Pleasant telephone voice and manner.

University degree required or equivalent experience.
Experience in printed products industry or closely related industry preferred.
Experience in customer service or sales support work.
CPPS training mandatory.
Computer knowledge preferred.

About this company
Carbon Copy Digital is a Document Solutions Company focused on developing client specific print and document management solutions within Oil...