Working at the CARA call centre has taught me a few things. Nepotism is alive and well. The kids of the big bosses automatically get a summer job here working comfortable 9-5 hours with as many lunches and breaks as they want, while the rest of us dogs get to work lovely evening-night shifts and fight for our breaks and lunches. Favouritism is also hale and hearty. Management doesn't like you? You'll NEVER be considered for opportunities of growth in the company. NEVER. Do you like pay raises? CARA Call centre is the wrong place for you (unless you consider $0.25 an hour a pay raise after 1-2 YEARS of hard work). Employee benefits? Other than the pathetic excuse of a 20% discount card at CARA restaurants (not combinable with other promotions btw), there is nothing in the name of employee perks. Management is a joke. Especially the senior call centre supervisor. I don't know how he's secured his job. Honestly, you would think a SENIOR CALL CENTRE SUPERVISOR would be able to take care of calls that are escalating--NOPE. This guy NEVER takes any calls and is NEVER seen doing any real work. Asking him for help is actually quite a self-fulfilling experience--you end up teaching him more than he could ever hope to teach you. But don't worry, he won't remember anything he learns--like a chalkboard, his mind is empty and restored the next time you go up to him. He knows as much about the company as probably you do right now, reading this review. Why am I still at this job? I'm on Indeed... Trust me, I'm trying to escape.
Save yourself. Unless you have absolutely zero value for your life, save yourself. These are just the issues you encounter INSIDE the company. Don't get me started on what it's like dealing with our lovely "guests".