Unprofessional management in BC responsible for high turnover rate of qualified maintenance staff
Pros: Management tells you about team work and trust
Cons: but there is no trust (the motto is - Do not trust anybody!). In addition, you are the only one in the team, always guilty and poor
I worked as a Maintenance person for Capreit properties in the province of British Columbia during the past four years. My first two years under the old management were smooth and fair. I felt support and respect from the management staff. We worked as a team and had common goals and values. The final two years were full of stress and undue behaviour brought in by the new executive management (I am talking about BC only) as well as middle management. Below are some comments on the current Capreit state:
1. Management in British Columbia (New Westminster, Coquitlam, Richmond, Vancouver) is unprofessional and unqualified to do their job. I believe that few of them (if any) have university education in property management and/or rental property management license. I do not see any Capreit advertisements with these requirements. Some managers like advising on how to proceed with maintenance tasks, however, their advice usually result in double costs and losses for the company. Nobody cares since it is company’s money, not their own funds.
2. Management is not capable of managing human resources. Front line personnel is not respected and treated as garbage. Management is rude and aggressive. Abusive language is welcomed and promoted in the work place. Tone at the top (in BC) supports and propels such behaviour.
3. If there is a conflict at work, top management will listen only management side of the conflict and will base their understanding of situation, conclusions, and decisions on management words. Top and middle management seem to be unaware about statements – more... that some people make in a bad faith. Since managers are unprofessional, they are unable to apply professional skepticism and to stop or investigate the actions of the false accuser. Management likes scammers, therefore, gossips and stories circulate in the company negatively affecting reputation of those who have integrity, honesty, and ethics.
4. Management in BC promotes double standards. There are “good” and “bad” maintenance guys in the company. “Good” guys speak good English; nobody expects them to work. Everything is not fixable for them, and management is always ready to call for sub-contractors to fix the problem. “Bad” guys work hard and cover all problems and emergencies, but who cares – they are bad, because they are not manageable (not licking). Skilled and knowledgeable people are not welcomed in Capreit, because they are independent and difficult to be blamed for management mistakes. Unprofessional management needs subordinates that they could easily put at fault disguising their own deficiencies.
5. Top management mix their personal emotions (likes and dislikes) with the business relationships. It is not in the best interests of the company, tenants, and shareholders to dismiss diligent staff on the ground of personal antipathy.
I agree that there are no people whom you cannot replace, but the quality of work (including tenants satisfaction) might be compromised with the high turnover rate and underperformance of front line personnel. Repeating advertising of maintenance positions indicates that labour market lacks qualified human resources. On the other hand, it is a result of internal corporate problems - management mistakes and wrong decisions. Increased salary ceiling for maintenance positions will not help to overcome these problems.
Qualified and knowledgeable workers are valuable assets of the company; they should be respected and motivated to continue working for Capreit. Staffing problems in BC that Capreit is currently facing are not about maintenance (bad guys); those problems are directly attributable to the actions of the top and middle management. Top management in BC promotes anti-Canadian values in the work place, therefore, many trustworthy and reliable employees have to leave. Tone at the top negatively influences all aspects of business operations.
I don’t recommend working for Capreit properties if this situation remains. – less