Sr. Customer Service Representative (Former Employee) – Irving TX – 11 June 2014
Not many shifts were offered for this position. I worked a 4/10 schedule Mon, Thurs-Sat from 6am-5-pm with Sun, Tues, and Wed off. I was also in school part time during this going there Mon-Fri 5:30-9:30pm in which I did tell my recruiter prior to getting the position. I had slight adjustments to this schedule for a little bit but only because I was down to my last hopes when I was at a position of losing my financial aid because I was not getting to school on time and my work schedule was adjusted to leaving at 4:30pm VS 5pm cutting my lunch into a 30min one VS 1hr. I enjoyed my co-workers dearly but my manager was a very hard person to work with. He was all about the numbers understanding that's his position but managers should have a sense of humanity as well since he is managing people not computers. The stress of that and everything else this company weighs down on their employees eventually had me on edge and crying almost every week. Great benefits but not worth the high stress.
Customer Service Associate Tier 1 and 2 Support (Former Employee) – 603 milner ave – 24 March 2017
not a good place to work for any single mothers or any mothers with no family support. the management at this company is worse i have ever experienced. benefits are great salary is alright, but the most stressfull and disorganized company.
Bilingual Call Centre Representative (Former Employee) – Montréal, QC – 24 March 2017
Teams are well organized with frequent meetings and one on one every week. Team leaders are helpful and coaching is done in a respectful manner. The connection between the higher up and the employee's needs improvement.
Account and Risk Manager (Former Employee) – Toronto, ON – 23 January 2017
The senior staff and coworkers at Capital One were like a second family to me. I have learned a ton during my time there. It was unfortunate that, after many years, I realized that consumer finance wasn't a suitable career field which made me leave the industry as a whole.
If consumer finance was my field, i would have definitely remained in the company longer.
Benefits, compensation, company events and perks, great coworkers
Customer Service Representative (Current Employee) – Toronto, ON – 27 December 2016
A typical day at work will be answering incoming calls. Capital one is a great place to work with a work and life balance. Co-workers are all friendly but not much time to interact with them because of the calls coming in.
Business Process Manager (Current Employee) – Toronto, ON – 3 November 2016
Assisted in training and introducing new products and programs to new and existing staff members Met with clients face-to-face on a regular basis to introduce new products and collect product requirements Build strong relationships with new and existing clients to ensure repeat business. Research and interpret current and future processes and techniques and industry best practices to improve revenues and efficiency, resulting in over $500,000 of annual revenues.
Business Intelligence Analyst (Former Employee) – Toronto, ON – 2 October 2016
The organization has good,friendly and developing environment. Every day you get new challenge. Every day you get something new to learn. Personally, I think if you continue doing your work well and continue to update your knowledge in your domain, then you will experience a lot of growth
routine-like job with very basic sales objectives with good amenities in the office area
Customer service reprensentative (Former Employee) – Montréal, QC – 23 June 2016
I have enjoyed working there. The tarining was well designed to help us complete our daily tasks. The work space itself was welcoming and the amenities were good. We gad a ping-pong table, a froozeball table and a large cafeteria. My typical day at work involved receiving calls from existing capital one customers and assisting them with any questions they may have about the product. Managing my schedule, such as my breaks and meeting weekly objectives was an imperative part of my job. Therefore, self-managing was a reality. Then the management team was there to guide us and help us meet the company objectives by setting up one-on-one meeting and job shadowing sessions. My coworkers were wonderful, we always helped each other out either with call handling tips or shift trades and more. The hardest part of the job was dealing with irrate customers. It requires lots of patience, which is something that comes naturally with time. The most fun part of the job was definetly the team work, gievn the fact that we all worked at close proximity with our colleagues, allowing for a good social dynamic to build up.
There is a lot of computation to gain bones and benefits in work.
Fraud Agent (Former Employee) – Quebec City, QC – 31 January 2016
i learned a lot about fraud in banking credit cards , and how to discover when i face any case is fraud or not and how to prevent fraud to be done, and how to advice people to save themselves from fraud . management was very good management in everything from benefits , supporting employs to improve themselves , encourage employs by doing computation to gain more benefits . All the colleges were very helpful and all the managers as well. computation is the most enjoyable part of the job