Capital One Employee Review

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A Challenge
Sr. Customer Service Representative (Former Employee) –  Irving TX11 June 2014
Not many shifts were offered for this position. I worked a 4/10 schedule Mon, Thurs-Sat from 6am-5-pm with Sun, Tues, and Wed off. I was also in school part time during this going there Mon-Fri 5:30-9:30pm in which I did tell my recruiter prior to getting the position. I had slight adjustments to this schedule for a little bit but only because I was down to my last hopes when I was at a position of losing my financial aid because I was not getting to school on time and my work schedule was adjusted to leaving at 4:30pm VS 5pm cutting my lunch into a 30min one VS 1hr. I enjoyed my co-workers dearly but my manager was a very hard person to work with. He was all about the numbers understanding that's his position but managers should have a sense of humanity as well since he is managing people not computers. The stress of that and everything else this company weighs down on their employees eventually had me on edge and crying almost every week. Great benefits but not worth the high stress.
Pros
Great benefits, employee appreciation
Cons
Favoritism, nonconsistant
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IT Engineer and Project coordinator (Current Employee) –  Toronto, ON30 October 2017
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call centre agent
Customer Service (Former Employee) –  Toronto, ON27 October 2017
They hire temp staff and make them work and entire year with the promice of permenant hire out benefits and can let you go at any moment, there is alot of favoritism also, if you are a temp or contract yu sift can change at any moment and are required to show up with out ample notice
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Overall rating

4.0
Based on 4,744 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
4.0
Job Security/Advancement
3.4
Management
3.5
Culture
3.9