Capital One Employee Review

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Great place to work. Never a dull moment as you would not know what to expect on any call.
Account Manager (Former Employee) –  Richmond, VA11 June 2014
Typical day consisted of responded to anywhere from 60-150 calls per shift. I learned how to communicate and diffuse situations. Management was great for provided feedback and tools to accomplish what they wanted. Co-workers were always eager to help. The hardest part about the job was taking an irate phone call before it was time for your shift to end because you have no way of controlling the type of call you are getting. The most enjoyable part of the job was the day to day interaction with co workers and customers alike. Even if it was just through the phone.
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productive place fun place to work at
Customer Service Rep (Former Employee) –  Scarborough, ON10 January 2018
high volume of calls keeps you busy, Workplace very culture meeting new people very day over the phone.
Most enjoyable part is coming in provided excellent customer service
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Truly a great place to work
Process Manager (Current Employee) –  Toronto, ON26 December 2017
Great work life balance and face paced at the same time. In most cases, people are cared for and the company makes it feel more than just a job. One can feel like a part of the team and actually adding value to the company and the customers.
Pros
Job security, work/life balance, learning opportunity
Cons
Favouritism
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Overall rating

4.0
Based on 5,022 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
4.0
Job Security/Advancement
3.4
Management
3.5
Culture
3.9