QA Analyst (Former Employee) – Toronto, ON – 22 November 2013
Exciting, good learning process Learned good Management skill, good time management skills Management was extremely dynamic and good atmosphere Hardest part was complicated business rules and procedures Most enjoyable part of the job was good team, who were always encouraging, guiding and enthusiastic. Learned lot of testing techniques which helped me grow as a tester.
Sales Representative (Former Employee) – Moncton, NB – 28 May 2017
typical day at work , we would sign into the system and starting receiving calls this was an everyday t hing ,
I learned a lot of ocustomer service I also learned a lot in the applications deparment , I enjoyed doing applications for clients that ddint know how to do it on line . it was a great achievement and rewarding. the work place was fun always positive the hardest part of the job was when people calling you for customer service and they were rude and thought they were right even though theyw ent over there limit on their credit card and we coudlnt do anything. so they got angry , that was hardest thing that you coudlnt help and they yelled at you for it. most enjoyable part of the job was being around good enviorment good people and just enjoyed my job.
Customer Care Agent (Former Employee) – Moncton Area, NB – 18 April 2017
just prefered something with a more set schedule. I am a mom of a younger child and would have liked something better than a shift bid to rely on. Other than that I loved the job. It was a great atmosphere just not right for me on the time schedule
Customer Service Associate Tier 1 and 2 Support (Former Employee) – 603 milner ave – 24 March 2017
not a good place to work for any single mothers or any mothers with no family support. the management at this company is worse i have ever experienced. benefits are great salary is alright, but the most stressfull and disorganized company.
Bilingual Call Centre Representative (Former Employee) – Montréal, QC – 24 March 2017
Teams are well organized with frequent meetings and one on one every week. Team leaders are helpful and coaching is done in a respectful manner. The connection between the higher up and the employee's needs improvement.
Account and Risk Manager (Former Employee) – Toronto, ON – 23 January 2017
The senior staff and coworkers at Capital One were like a second family to me. I have learned a ton during my time there. It was unfortunate that, after many years, I realized that consumer finance wasn't a suitable career field which made me leave the industry as a whole.
If consumer finance was my field, i would have definitely remained in the company longer.
Benefits, compensation, company events and perks, great coworkers
Customer Service Representative (Current Employee) – Toronto, ON – 27 December 2016
A typical day at work will be answering incoming calls. Capital one is a great place to work with a work and life balance. Co-workers are all friendly but not much time to interact with them because of the calls coming in.
Account specialist (Current Employee) – Scarborough, ON – 7 December 2016
they treat the employees well, lots of benefits and employee appreciation events. moving up is a tad bit hard but doable. Management is less than mediocre as the managers are subjective and can have a lot of say as to moving up of even your termination basedo n their emotions rather than your performance.