routine-like job with very basic sales objectives with good amenities in the office area
Customer service reprensentative (Former Employee) – Montréal, QC – 23 June 2016
I have enjoyed working there. The tarining was well designed to help us complete our daily tasks. The work space itself was welcoming and the amenities were good. We gad a ping-pong table, a froozeball table and a large cafeteria. My typical day at work involved receiving calls from existing capital one customers and assisting them with any questions they may have about the product.
Managing my schedule, such as my breaks and meeting weekly objectives was an imperative part of my job. Therefore, self-managing was a reality. Then the management team was there to guide us and help us meet the company objectives by setting up one-on-one meeting and job shadowing sessions. My coworkers were wonderful, we always helped each other out either with call handling tips or shift trades and more. The hardest part of the job was dealing with irrate customers. It requires lots of patience, which is something that comes naturally with time. The most fun part of the job was definetly the team work, gievn the fact that we all worked at close proximity with our colleagues, allowing for a good social dynamic to build up.