Results-oriented professional with exceptional work ethic.
Operations Supervisor (Former Employee) – Plano Tx. – 12 June 2014
· Charged with resolving non-routine escalated issues regarding policies and procedures related to auto loan customer accounts · Researched and resolved complaints brought against the corporation through social media and standard means of communication · Analyzed and authorized customer requests to ship financed automobiles overseas based on evaluation of credit history · Uncovered fraudulent activity and recommended changes to policy and procedure to prevent future losses · Researched and resolved misapplied payments · Prepared and balanced all credits and debits to account for all transactions · Performed account maintenance using Shaw ICS software
Senior Systems Integrator (Former Employee) – Bethesda, MD – 24 February 2018
Meeting to review prior days activities and to discuss the days priorities in an agile environment. Fun part of the day is working with coworkers to complete project work and to collaborate on activities. The tight timelines something makes work hard to complete on time and up to high standards required.
Great coworkers and very google type environment.
management demanding high standards of work completed in short time frame.
Great learning opportunities, but listless strategy and lacking corporate culture
People Leader (Former Employee) – Toronto, ON – 29 January 2018
During my time with Capital One, I learned much about developing processes and managing to a regulatory environment within a bank. I also learned the importance of having sharp senior leadership with specific and clear goals for the company. The lack of this, along with a gap in corporate culture between the U.S. and Canada branches of the company, caused an overall work environment that was somewhat toxic at times.
Excellent compensation and benefits and an atmosphere that encourages innovation and change
Lack of work-life balance and comparatively poor corporate culture