Results-oriented professional with exceptional work ethic.
Operations Supervisor (Former Employee) – Plano Tx. – 12 June 2014
· Charged with resolving non-routine escalated issues regarding policies and procedures related to auto loan customer accounts · Researched and resolved complaints brought against the corporation through social media and standard means of communication · Analyzed and authorized customer requests to ship financed automobiles overseas based on evaluation of credit history · Uncovered fraudulent activity and recommended changes to policy and procedure to prevent future losses · Researched and resolved misapplied payments · Prepared and balanced all credits and debits to account for all transactions · Performed account maintenance using Shaw ICS software
Customer Service Consultant (Former Employee) – Scarborough, ON – 30 August 2017
A typical day at work. I arrive about 10-15 minutes before the start of my shift. Within that time I would begin to start up my workstation and begin checking emails, while conversing with the people sitting next to me to get an idea of the work flow such as, what is driving the calls and if there are any updates based on our policies or systems. What I learned from this job is patience, I also learned it is always best to double check/confirm tasks customers want me to accomplish, in order to avoid errors resulting in a negative experience for the customer and the company. The hardest part of the job is dealing with customers who believe you are not trying to help them, when in fact I will present them with numerous options to show there is a willingness on my part to resolve their issue. The most enjoyable part of the job is the people you meet and interact with at work. There we really were a family and everyone supported each other.
once you work there you become part of the family, everyone truly cares for each other, everyone is positive for the most part
not much flexibility in terms of schedule, not much room to grow in the company
Senior Associate (Current Employee) – Toronto, ON – 21 August 2017
Capital One invests in it's employees, there's no doubt about that. On paper, everything is awesome. Unfortunately, senior leadership (director +) is highly disconnected with the values and overall mission of the company. There are silent wars that take place between leaders which causes discord among staff. Some days, it's a honour to work for a company with such pure values. Other days, it's stressful and volatile.
Customer Service Representative (Current Employee) – Moncton, NB – 27 July 2017
everyday you serve the customers at the best of your knowledge by taking the time to resolve the problem, to make a connection and actively listen the main reason customer called. since the company that hired me is the 3rd party of capital one, management is the same then the previous calling center, hardest part of the job is actually trying to help the customer when both you and the customer know that nothing can be done due to company policies and procedures. But the best pasrt is the social side of it, when you get a minute or two, get the chance to connect and have a few discussions with your pairs, most awesome great people to work with when you need answer to any kind of issue, there is always someone there to give you a hand or help when needed.
Business Analyst (Current Employee) – Toronto, ON – 10 July 2017
Amazing on benefits, salary and work/life balance. However, terrible on job security and advancement. Also, mid-management is terrible lifers that have zero knowledge of strategy and implementing new processes.
Sales Representative (Former Employee) – Moncton, NB – 28 May 2017
typical day at work , we would sign into the system and starting receiving calls this was an everyday t hing ,
I learned a lot of ocustomer service I also learned a lot in the applications deparment , I enjoyed doing applications for clients that ddint know how to do it on line . it was a great achievement and rewarding. the work place was fun always positive the hardest part of the job was when people calling you for customer service and they were rude and thought they were right even though theyw ent over there limit on their credit card and we coudlnt do anything. so they got angry , that was hardest thing that you coudlnt help and they yelled at you for it. most enjoyable part of the job was being around good enviorment good people and just enjoyed my job.
Customer Care Agent (Former Employee) – Moncton Area, NB – 18 April 2017
just prefered something with a more set schedule. I am a mom of a younger child and would have liked something better than a shift bid to rely on. Other than that I loved the job. It was a great atmosphere just not right for me on the time schedule
Customer Service Associate Tier 1 and 2 Support (Former Employee) – 603 milner ave – 24 March 2017
not a good place to work for any single mothers or any mothers with no family support. the management at this company is worse i have ever experienced. benefits are great salary is alright, but the most stressfull and disorganized company.
Bilingual Call Centre Representative (Former Employee) – Montréal, QC – 24 March 2017
Teams are well organized with frequent meetings and one on one every week. Team leaders are helpful and coaching is done in a respectful manner. The connection between the higher up and the employee's needs improvement.