• Around 6 years of experience in Software Development Life Cycle with emphasis on Quality Assurance. • Experience in System Specification Analysis, T
QA Automation Analyst (Former Employee) – Hamilton, ON – 1 August 2013
• Worked closely with clients in gathering and reviewing the business requirements for each Sprint/Release. • Understood SRS and kept track of the new requirements/change in requirements of the project. • Coordinated with project manager and development team to formulate test strategy, scope of test effort, test resources required, and test-release schedules. • Performed and planed functional, regression testing, integration testing, system compatibility testing, and User Acceptance Testing. • Involved in generating test plan, test cases using HP Quality Center. • Wrote SQL queries to test the oracle database and validate the data integrity. • Performed regression testing to ensure no new bugs exist due to modifications using Quick Test Professional. • Created Automated Data Driven test scripts using QTP Scripts for performing highly efficient regression test cycles that can perform XML String comparison to differentiate between expected and actual results. • Created VB scripts in QTP to connect to various reference databases in Oracle host servers using embedded SQL statements. • Created VUser Scripts for Performance and Stress testing using LoadRunner. • Created Scenarios to simulate load and stress testing for multiple Vusers for various Enterprise services and systems. • Generated Reports, Graphs, Summary data, and Collating execution results to help analyze the performance of the systems using Load Runner Analysis. • Developed Test scripts using Load Runner by recording test cases and enhanced scripts by adding checkpoints, parameterization and correlation.more... • Performed Cross browser testing is used on Internet explorer and Netscape navigator for browser compatibility. • Participated in Release Review/Requirement Analysis and Design review meetings. • Experienced in testing configuration and customization like fields, page layouts, users, role hierarchy.less
Account and Risk Manager (Former Employee) – Toronto, ON – 23 January 2017
The senior staff and coworkers at Capital One were like a second family to me. I have learned a ton during my time there. It was unfortunate that, after many years, I realized that consumer finance wasn't a suitable career field which made me leave the industry as a whole.
If consumer finance was my field, i would have definitely remained in the company longer.
Benefits, compensation, company events and perks, great coworkers
Business Intelligence Analyst (Former Employee) – Toronto, ON – 2 October 2016
The organization has good,friendly and developing environment. Every day you get new challenge. Every day you get something new to learn. Personally, I think if you continue doing your work well and continue to update your knowledge in your domain, then you will experience a lot of growth
Customer Service Representative (Current Employee) – Toronto, ON – 27 December 2016
A typical day at work will be answering incoming calls. Capital one is a great place to work with a work and life balance. Co-workers are all friendly but not much time to interact with them because of the calls coming in.
There is a lot of computation to gain bones and benefits in work.
Fraud Agent (Former Employee) – Quebec City, QC – 31 January 2016
i learned a lot about fraud in banking credit cards , and how to discover when i face any case is fraud or not and how to prevent fraud to be done, and how to advice people to save themselves from fraud . management was very good management in everything from benefits , supporting employs to improve themselves , encourage employs by doing computation to gain more benefits . All the colleges were very helpful and all the managers as well. computation is the most enjoyable part of the job
routine-like job with very basic sales objectives with good amenities in the office area
Customer service reprensentative (Former Employee) – Montréal, QC – 23 June 2016
I have enjoyed working there. The tarining was well designed to help us complete our daily tasks. The work space itself was welcoming and the amenities were good. We gad a ping-pong table, a froozeball table and a large cafeteria. My typical day at work involved receiving calls from existing capital one customers and assisting them with any questions they may have about the product. Managing my schedule, such as my breaks and meeting weekly objectives was an imperative part of my job. Therefore, self-managing was a reality. Then the management team was there to guide us and help us meet the company objectives by setting up one-on-one meeting and job shadowing sessions. My coworkers were wonderful, we always helped each other out either with call handling tips or shift trades and more. The hardest part of the job was dealing with irrate customers. It requires lots of patience, which is something that comes naturally with time. The most fun part of the job was definetly the team work, gievn the fact that we all worked at close proximity with our colleagues, allowing for a good social dynamic to build up.
Great experience,learn alot of interesting techniques
banker (Former Employee) – milner 301 – 30 September 2015
Capital one was very professional with great growth opportunities.They also had premium pay which was a great opportunity for people to get a little bit more income and also for people who did not mind working awkward hours.Over all it was a fun experience.A typical day at work is,get in 15 minutes early go to my desk,turn on computer.Once pc is turned on i log into all the different systems i will be using that day (around 7).Put on my head set then log into the queue when my shift starts.
very good lunch room with
not alot of management on the floor during after hours
High turn over rate, A lot of politics in the office
Data Analyst (Former Employee) – Toronto, ON – 10 December 2015
I am so happy that I left Capital One. There are a lot of politics in the office, and the mangers are not qualified(in terms of both job required skills and management skills). I feel much happier at my current work.
Sr. QA Analyst (Current Employee) – Toronto, ON – 2 February 2015
One time we faced a situation to complete the Test cycle under a typical time lines. In that situation by following the release note, I prepared the regression test set which contains selected test cases related to fixed defects and the test cases related to new requirement to achieve the complete regression test cycle in a given time. With the team work we are able to reach the dead line.
Loss Mitigation Officer Late Stage Collections (Former Employee) – Newmarket, ON – 9 February 2014
Highly competitive environment Capital One auto finance at Allied international Credit is housed in a facility that has an onsite gym as well as newly added recreation room and prayer room. The work is repetitive and intense but in a call center environment a certain level of urgency is expected. Moving up in the job can become difficult due to the high turnover from stress involved and staying long enough to take advantage of those opportunities can be an issue. This job is not for all types of people. Renovations are making the workplace a better place to be in.
competitions and bonuses
Constantly changing requirements for bonuses to be awarded
Great workplace that encourages innovation and productivity with great culture
Junior Statistician (Former Employee) – Toronto, ON – 4 July 2013
The culture is great at Capital One (Canada Branch). Everyone is very friendly and willing to help. The lack of formal wear and the humorous environment makes you look forward to looking towards work everyday.
The work is interesting as well. New methods are always explored to attempt to create a better model. The company holds Research and Development sessions to give people a chance to explore the unknown.
Free food and good environment
Confusing office layout and bad naming system (from projects to meeting rooms)
Call Center Relation Specialist (Former Employee) – Laurel, MD – 29 June 2014
Overall the company is a good place to work. There a plenty of family oriented events and great incentives for the employees. The only problem I've had working there is the contact center your more of a number than an employee so although you can be recognized everything is completely based on the numbers you receive. Also they offer shift bids which don't work out well when it comes to having younger children.