Capital One Employee Reviews

Found 75 reviews matching the search
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Worst place
Inbound Credit Card Specialist (Former Employee) –  Toronto, ON21 May 2017
Too much politics, management is very unprofessional. Job is monotonous. If you have a family, they don't care and will give you ridiculously late shifts.
Pros
none
Cons
everything
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Fast paced environment
Inbound Customer Service Rep (Former Employee) –  Scarborough, ON9 May 2017
Not a bad place to work overall, fairly fast paced, great support when you are new. the harderst part of the job is dealing with difficult customers screamig in your ear.
Pros
incentives
Cons
little overtime
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Very good place to work
Service à la clientèle (Former Employee) –  Montréal, QC8 May 2017
Capital one offers many benefits. Management is good and they make it a comfortable place to work. the salary is also good compared to similar positions.
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Good job, low pay
Collections Agent (Former Employee) –  Newmarket, ON1 May 2017
Steady jobs entry level with lots of hours, little room for growth in such a large call centre. pay lacking and commission structure feels limited to seriously consider staying past years.
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Fun workplace
Credit Bureau Coordinator (Current Employee) –  Toronto, ON27 April 2017
Management is great and look for better procedures. There are a lot of team building games and meetings. I have learned a lot about credit and credit bureaus.
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not having consistant hours
Customer Care Agent (Former Employee) –  Moncton Area, NB18 April 2017
just prefered something with a more set schedule. I am a mom of a younger child and would have liked something better than a shift bid to rely on. Other than that I loved the job. It was a great atmosphere just not right for me on the time schedule
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excellent
Fraud Analyst (Former Employee) –  Montréal, QC7 April 2017
lots of learning opportunity in understanding the complex cases , friendly staff and the cooperative environment to grow in equal opportunity environment .
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horrible place to work
Customer Service Associate Tier 1 and 2 Support (Former Employee) –  603 milner ave24 March 2017
not a good place to work for any single mothers or any mothers with no family support. the management at this company is worse i have ever experienced. benefits are great salary is alright, but the most stressfull and disorganized company.
Pros
good benefits
Cons
only care about the company
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Good team work.
Bilingual Call Centre Representative (Former Employee) –  Montréal, QC24 March 2017
Teams are well organized with frequent meetings and one on one every week. Team leaders are helpful and coaching is done in a respectful manner. The connection between the higher up and the employee's needs improvement.
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it was fun to work with them
General Labourer (Former Employee) –  Etobicoke, ON22 February 2017
it was a good job, i learned new things,like mixer machine operation.made new friends,i had a fun and enjoyable expierience
Pros
none
Cons
none
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Productivity workspace
SR op coordinator (level) (Current Employee) –  Toronto, ON9 February 2017
Capital one is a diverse company that fully dedicates and follows its company motto with being the consumers bank,and always finding ways to help it's customers.
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Great work life balance
Associate, Process Manager (Former Employee) –  North York, ON28 January 2017
Room for advancement, great benefits and co workers, lots of fun events to attend and community involvement. Learned a lot
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Collections agent
Account and Risk Manager (Former Employee) –  Toronto, ON23 January 2017
The senior staff and coworkers at Capital One were like a second family to me. I have learned a ton during my time there. It was unfortunate that, after many years, I realized that consumer finance wasn't a suitable career field which made me leave the industry as a whole.

If consumer finance was my field, i would have definitely remained in the company longer.
Pros
Benefits, compensation, company events and perks, great coworkers
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Fun and Loving workplace
Associate (Current Employee) –  Toronto, ON15 January 2017
Lovely place to work. Company Cultuure is so awesome that you dont feel like any burden or stress while working. They really take care of their employees.
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Fun Work Place
Lost Mitigation Front Line Manager (Current Employee) –  Toronto, ON3 January 2017
It is a fun and friendly place to work, very family oriented place and would make your work life balance easy. Training was always available and everyone is always willing to help out
Pros
Work Life Balance
Cons
No Cons
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More focus on mental health
Customer Service Representative (Former Employee) –  Pickering, ON28 December 2016
They need to be less robotic and wok on their people skills. I wanted to learn but they were always in a stressed team building which had no flow. I wish them all the best
Pros
Nice people
Cons
not nice people
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work life balance
Customer Service Representative (Current Employee) –  Toronto, ON27 December 2016
A typical day at work will be answering incoming calls. Capital one is a great place to work with a work and life balance. Co-workers are all friendly but not much time to interact with them because of the calls coming in.
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great company and ethics mediocre management
Account specialist (Current Employee) –  Scarborough, ON7 December 2016
they treat the employees well, lots of benefits and employee appreciation events. moving up is a tad bit hard but doable. Management is less than mediocre as the managers are subjective and can have a lot of say as to moving up of even your termination basedo n their emotions rather than your performance.
Pros
free lunches every now and then, cute/fun events
Cons
manager bias
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Business Process Associate
Business Process Manager (Current Employee) –  Toronto, ON3 November 2016
 Assisted in training and introducing new products and programs to new and existing staff members
 Met with clients face-to-face on a regular basis to introduce new products and collect product requirements
 Build strong relationships with new and existing clients to ensure repeat business.
 Research and interpret current and future processes and techniques and industry best practices to improve revenues and efficiency, resulting in over $500,000 of annual revenues.
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subjective
Business Intelligence Analyst (Former Employee) –  Toronto, ON2 October 2016
The organization has good,friendly and developing environment. Every day you get new challenge. Every day you get something new to learn. Personally, I think if you continue doing your work well and continue to update your knowledge in your domain, then you will experience a lot of growth
Pros
Free lunches
Cons
work gets monotonous
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Overall rating

4.0
Based on 3,911 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
4.0
Job Security/Advancement
3.4
Management
3.5
Culture
3.9