Capital One Employee Reviews

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Fun place to work
Sr. Credit Analyst/Underwriter (Former Employee) –  Scarborough, ON21 January 2018
Great place to work. Great atmosphere. People are friendly. Pay is good as well as great benefits. Employee stock purchase plan, Employer contributes to RRSP.
Pros
benefits
Cons
fast-paced call center
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productive place fun place to work at
Customer Service Rep (Former Employee) –  Scarborough, ON10 January 2018
high volume of calls keeps you busy, Workplace very culture meeting new people very day over the phone.
Most enjoyable part is coming in provided excellent customer service
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Truly a great place to work
Process Manager (Current Employee) –  Toronto, ON26 December 2017
Great work life balance and face paced at the same time. In most cases, people are cared for and the company makes it feel more than just a job. One can feel like a part of the team and actually adding value to the company and the customers.
Pros
Job security, work/life balance, learning opportunity
Cons
Favouritism
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A very fast paced, productive and innovative place to work.
Process Co-ordinator/Payment Investigator (Former Employee) –  North York, ON30 November 2017
Capital One had an amazing worth ethic, and they really valued their employees and any hard work that took place during my 2 year contract position with them. An amazing experience with so many area's of personal growth.
Pros
Lots of free lunches and gifts for valued employees. Work from home options.
Cons
Heavy workload during the workday often leading to work being taken home in the evenings, lots of overtime needed.
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not interested
IT Engineer and Project coordinator (Current Employee) –  Toronto, ON30 October 2017
Hire the Right People.
Find Them Here.

Advertise your jobs and promote your employer brand to the candidates you want.
Post open positions across web, mobile, and email
Tell your company story to the candidates researching you
Flexible packages based on your budget
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call centre agent
Customer Service (Former Employee) –  Toronto, ON27 October 2017
They hire temp staff and make them work and entire year with the promice of permenant hire out benefits and can let you go at any moment, there is alot of favoritism also, if you are a temp or contract yu sift can change at any moment and are required to show up with out ample notice
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I love the work culture of the company
IT Engineer and Product Controller (Current Employee) –  Toronto, ON13 October 2017
Like every company capital one has the pros and cons .Capitoline is a company that gives you various opportunity, space to grow and time to learn and help you to grow your career.
The management could be better than it is.
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Great Place to Work
Department Operations Manager, Costco Partnership (Former Employee) –  Toronto, ON13 October 2017
Great place to work. Well managed and filled with people who really care about doing a good job. They invest in the training and development of their people and they pay well.
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Fun work environment
Risk Representative (Former Employee) –  Scarborough, ON4 October 2017
Work peers are great fun work environment. Learn collaboration skills, team working environment, independent work and thinking quickly on your feet....
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Little regard for their employees
Inbound Call Center Rep (Former Employee) –  Toronto, ON26 September 2017
This company is all about their "business needs". They have very little regard for their employees and there is very little room for growth. If hired through third party then your even more at the bottom of the hierarchy, and any little disruption in your life could cost you your job. If your looking for a career don't waste your time, as you can be easily replaced. This is just another job.
Pros
long hours of work
Cons
many of the managers don't know much about the business bc of constant change
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limited
Senior Quality Analyst (Current Employee) –  Montréal, QC19 September 2017
limited job advancement in mtl . the salary isnt great . the benefit is good at least. they move to parkex for cheaper location which is not convenient.
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fun atmosphere
Collection Agent (Former Employee) –  North York, ON19 September 2017
I enjoyed my time working for capital one. very secure facility and the company respectfully and constantly endured the security and well being of their clients and employees.
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Great work life balance and collaborative culture
Sr. Financial Analyst (Current Employee) –  Toronto, ON12 September 2017
Fun: board games, foosball, ping pong, fun days
Great work life balance
Collaborative culture
Friendly people
Not all job families treated the same
Not a great place for career advancement
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Great Job
Accounts Receivable (Former Employee) –  Newmarket, ON8 September 2017
I had a great time working for CAP 1 Auto Finance
Learned much about the financial world with their training i had to go thru. I enjoyed communicating with customers being able to help.
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Fun and exciting place to work
Customer Service Consultant (Former Employee) –  Scarborough, ON30 August 2017
A typical day at work. I arrive about 10-15 minutes before the start of my shift. Within that time I would begin to start up my workstation and begin checking emails, while conversing with the people sitting next to me to get an idea of the work flow such as, what is driving the calls and if there are any updates based on our policies or systems. What I learned from this job is patience, I also learned it is always best to double check/confirm tasks customers want me to accomplish, in order to avoid errors resulting in a negative experience for the customer and the company. The hardest part of the job is dealing with customers who believe you are not trying to help them, when in fact I will present them with numerous options to show there is a willingness on my part to resolve their issue. The most enjoyable part of the job is the people you meet and interact with at work. There we really were a family and everyone supported each other.
Pros
once you work there you become part of the family, everyone truly cares for each other, everyone is positive for the most part
Cons
not much flexibility in terms of schedule, not much room to grow in the company
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Ok
Sr Coordinator judgmental decisioning (Current Employee) –  Toronto, ON26 August 2017
more to offer on site than just the spaces for work and breaks! CAPITAL ONE has many resources on site for your convenience, for well being , for maturiy
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Average company with above average incentives
Senior Associate (Current Employee) –  Toronto, ON21 August 2017
Capital One invests in it's employees, there's no doubt about that. On paper, everything is awesome. Unfortunately, senior leadership (director +) is highly disconnected with the values and overall mission of the company. There are silent wars that take place between leaders which causes discord among staff. Some days, it's a honour to work for a company with such pure values. Other days, it's stressful and volatile.
Pros
Renumeration, Growth Opportunities, Mission & Values
Cons
Dishonest leadership, vulnerabilities in SLT
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better service and wuality wise then sykes
Customer Service Representative (Current Employee) –  Moncton, NB27 July 2017
everyday you serve the customers at the best of your knowledge by taking the time to resolve the problem, to make a connection and actively listen the main reason customer called. since the company that hired me is the 3rd party of capital one, management is the same then the previous calling center, hardest part of the job is actually trying to help the customer when both you and the customer know that nothing can be done due to company policies and procedures. But the best pasrt is the social side of it, when you get a minute or two, get the chance to connect and have a few discussions with your pairs, most awesome great people to work with when you need answer to any kind of issue, there is always someone there to give you a hand or help when needed.
Pros
social make get up in the morning to go work
Cons
wage to low, too many long hours
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Good place to get experience
Business Analyst (Current Employee) –  Toronto, ON10 July 2017
Amazing on benefits, salary and work/life balance. However, terrible on job security and advancement. Also, mid-management is terrible lifers that have zero knowledge of strategy and implementing new processes.
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no longer open
Team Leader/ Team Supervisor (Former Employee) –  Moncton, NB4 July 2017
this job is no longer available as the company failed and closed down. Due to miss management and high price of products and little demand in the area
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Overall rating

4.0
Based on 5,292 reviews
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3.9Work/Life Balance
4.0Salary/Benefits
3.4Job Security/Advancement
3.5Management
3.9Culture