Great learning opportunities, but listless strategy and lacking corporate culture
People Leader (Former Employee) – Toronto, ON – 29 January 2018
During my time with Capital One, I learned much about developing processes and managing to a regulatory environment within a bank. I also learned the importance of having sharp senior leadership with specific and clear goals for the company. The lack of this, along with a gap in corporate culture between the U.S. and Canada branches of the company, caused an overall work environment that was somewhat toxic at times.
Excellent compensation and benefits and an atmosphere that encourages innovation and change
Lack of work-life balance and comparatively poor corporate culture
Process Manager (Current Employee) – Toronto, ON – 26 December 2017
Great work life balance and face paced at the same time. In most cases, people are cared for and the company makes it feel more than just a job. One can feel like a part of the team and actually adding value to the company and the customers.
A very fast paced, productive and innovative place to work.
Process Co-ordinator/Payment Investigator (Former Employee) – North York, ON – 30 November 2017
Capital One had an amazing worth ethic, and they really valued their employees and any hard work that took place during my 2 year contract position with them. An amazing experience with so many area's of personal growth.
Lots of free lunches and gifts for valued employees. Work from home options.
Heavy workload during the workday often leading to work being taken home in the evenings, lots of overtime needed.
IT Engineer and Project coordinator (Current Employee) – Toronto, ON – 30 October 2017
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Customer Service (Former Employee) – Toronto, ON – 27 October 2017
They hire temp staff and make them work and entire year with the promice of permenant hire out benefits and can let you go at any moment, there is alot of favoritism also, if you are a temp or contract yu sift can change at any moment and are required to show up with out ample notice
IT Engineer and Product Controller (Current Employee) – Toronto, ON – 13 October 2017
Like every company capital one has the pros and cons .Capitoline is a company that gives you various opportunity, space to grow and time to learn and help you to grow your career. The management could be better than it is.
Inbound Call Center Rep (Former Employee) – Toronto, ON – 26 September 2017
This company is all about their "business needs". They have very little regard for their employees and there is very little room for growth. If hired through third party then your even more at the bottom of the hierarchy, and any little disruption in your life could cost you your job. If your looking for a career don't waste your time, as you can be easily replaced. This is just another job.
long hours of work
many of the managers don't know much about the business bc of constant change
Customer Service Consultant (Former Employee) – Scarborough, ON – 30 August 2017
A typical day at work. I arrive about 10-15 minutes before the start of my shift. Within that time I would begin to start up my workstation and begin checking emails, while conversing with the people sitting next to me to get an idea of the work flow such as, what is driving the calls and if there are any updates based on our policies or systems. What I learned from this job is patience, I also learned it is always best to double check/confirm tasks customers want me to accomplish, in order to avoid errors resulting in a negative experience for the customer and the company. The hardest part of the job is dealing with customers who believe you are not trying to help them, when in fact I will present them with numerous options to show there is a willingness on my part to resolve their issue. The most enjoyable part of the job is the people you meet and interact with at work. There we really were a family and everyone supported each other.
once you work there you become part of the family, everyone truly cares for each other, everyone is positive for the most part
not much flexibility in terms of schedule, not much room to grow in the company
Senior Associate (Current Employee) – Toronto, ON – 21 August 2017
Capital One invests in it's employees, there's no doubt about that. On paper, everything is awesome. Unfortunately, senior leadership (director +) is highly disconnected with the values and overall mission of the company. There are silent wars that take place between leaders which causes discord among staff. Some days, it's a honour to work for a company with such pure values. Other days, it's stressful and volatile.
Customer Service Representative (Current Employee) – Moncton, NB – 27 July 2017
everyday you serve the customers at the best of your knowledge by taking the time to resolve the problem, to make a connection and actively listen the main reason customer called. since the company that hired me is the 3rd party of capital one, management is the same then the previous calling center, hardest part of the job is actually trying to help the customer when both you and the customer know that nothing can be done due to company policies and procedures. But the best pasrt is the social side of it, when you get a minute or two, get the chance to connect and have a few discussions with your pairs, most awesome great people to work with when you need answer to any kind of issue, there is always someone there to give you a hand or help when needed.
Business Analyst (Current Employee) – Toronto, ON – 10 July 2017
Amazing on benefits, salary and work/life balance. However, terrible on job security and advancement. Also, mid-management is terrible lifers that have zero knowledge of strategy and implementing new processes.