My shift starts at four and finishes at ten. Before we started on the floor we had three weeks of training which was helpful and incisive. Getting on the floor, we always had at least one manager available to help us who were friendly and have been excellent at helping us progress. The workplace is a relaxed, friendly environment where it is easy for people to get work done without being distracted. The most enjoyable part of the job is being able to use my strong analytical skills to hit and exceed my targets.
Learner Support Assistant (Current Employee) – Wales – 9 May 2016
I have never been without work whilst working with Capita Education Resourcing. The pay is pretty reasonable however, you have to register with an umbrella company and as such, they take a cut of your pay each week for no apparent reason!
Teaching Assistant and Intervention tutor (Current Employee) – Cardiff – 29 February 2016
On a daily basis I'm fortunate enough to teach and develop young children in a variety of subjects This gives me a great sense of achievement and fulfillment. teach small intervention groups for Year 3 pupils with learning difficulties, which involves developing their numeracy and literacy skills. I have weekly targets for pupils assigned to me in their individual education plan.It's my job to utilize time management to push children to excel and be the best they can be.
Great for a 6 week contract but was told it would be 3 months Sent me out to Interview at the Hospital but their local office had closed down the following day - hence no feedback hence no data refs or contact as their staffs had all left. The parent company was Capita but they have no record of my contract or my hard to find references that were so important at the time.
Secondary teacher (Current Employee) – Newcastle upon Tyne, ENG – 3 September 2015
Fantastic, friendly staff. I wouldn't work for another teaching agency, yet the pay rate has plummeted since the onset of the recession. Furthermore, there are 'quiet' periods at the start and finish of the academic year, meaning that many of us doing supply work have to be hideously parsimonious... and holidays are out of th question. I love working for the staff, although it is annoying on the occasions when you get up at the crack of dawn... and no phonecall arrives.
Travel is reimbursed.
Very long days as I have no car. And not pensionable!
A "typical day" is a difficult one to summarise as it can involve working in a variety of different schools, with a plethora of different members of staff with ages ranging from early years right up to post 16. I am someone that likes to work and likes a challenge so I don't often say no to an assignment. I feel fortunate to have been involved in working in so many school categories because it does broaden your horizon and gives you a vast and diverse range of experience - not to mention how good it makes you look as an individual, it puts you in a good position to get a job in just about any school you want (providing you have relevant qualifications of course).
The ability to be flexible and adaptable is a very handy trait to have as you may often get a phone call at 8am asking if you can arrive at a school by 8.30am, this can be frustrating at times but it is something that I would recommend being adaptable towards, eventually, you get used to it.
call centre (Former Employee) – North West – 20 February 2015
A typical day of work that consist's of hard effort, with unrealistic target driven environments and you still get the managers who are only driven by numbers and to which do not understand or care about anything that could have been taken into account as the targets always seem to be over the human standards (trying to get blood out of a stone). Management is terrible, everything changes and nobody seems to know what they are doing as they do not get the right staff with the appropriate skills to manage. They also do not make their staff feel very valuable to the company, they are just a number and if you don't meet standards then they just blame you, despite no adequate training that they demand.
People who are there understand the nature of the unrealistic targets
supply cover teacher (Former Employee) – various schools around North East england – 18 February 2015
Typically required flexablity, a thick skin, quick thinking to communicate and connect with puplils to achive targets. I learned valuable teaching skils whilst being firm and aprochable. The management was helpful and suportive. The hardest part of the job was once good relatioships were made in schools with co staff and puplils I would get a new assigment often due to supply funding running out and start all over again. Fab way to meet new people and see how differnet methords of school management and working philosophies affects outcomes. Over all a good job with good rates of pay.
Dco (Former Employee) – Glasgow – 28 December 2014
Long hours no finish time! Management poor (jobs for the boys) Staff back bite and not a good place to work Will believe the detainees before you so you can be on the dole in a minute the investigation training is poor for managers .
tv licensing enforcement officer (Former Employee) – south – 3 October 2014
Do not touch. Long unsociable hours to work with little support from management. After taking statements from people who are found to be using a tv without a licence the head office will try to find fault with the statement so they don't have to pay you and you fall below your target to get your monthly bonus but still use the statement to take people to court for prosecution. Left on your own to knock on doors in rough areas. Avoid.
Assessor (Former Employee) – Sheffield – 11 March 2014
Typically, first checking through internal emails to see if there were any Council regulation updates (constantly changing - always in briefings) or any other changes regarding work.
Scanning through claims according to a plethora of Council legislation and rules, then assessing and [maybe] awarding Housing and Council Tax Benefits.
In our large open office the working atmosphere was terrible- many people even visiting the place mentioned ignorant staff, and there was a backstabbing climate, a culture of cliqueyness and being constantly watched by managers [who were some of the worst culprits] so as we didn't socialise with colleagues. That was frowned upon (by the floor manager in particular)- even if only to exchange pleasantries whilst fetching printwork.
Capita as an employer always pushed staff relentlessly to deliver both maximum productivity AND accuracy amidst the constant rule changes! Blood from a stone. Not to mention humiliating staff by asking them to ring claimants to say sorry for mistakes!
I disliked the office atmosphere intensely, and staff morale in general, due to the above and unreasonable demands regarding the actual claims, was very low.
Supply worker (Current Employee) – sheffield – 11 November 2013
During my time at capita I was sent to many different places to cover holidays or illness. I found that because I moved around a lot I had to develop my social skills as joining an established team and adapting to there procedures was one of the hardest parts of the job