Typically, first checking through internal emails to see if there were any Council regulation updates (constantly changing - always in briefings) or any other changes regarding work.
Scanning through claims according to a plethora of Council legislation and rules, then assessing and [maybe] awarding Housing and Council Tax Benefits.
In our large open office the working atmosphere was terrible- many people even visiting the place mentioned ignorant staff, and there was a backstabbing climate, a culture of cliqueyness and being constantly watched by managers [who were some of the worst culprits] so as we didn't socialise with colleagues. That was frowned upon (by the floor manager in particular)- even if only to exchange pleasantries whilst fetching printwork.
Capita as an employer always pushed staff relentlessly to deliver both maximum productivity AND accuracy amidst the constant rule changes! Blood from a stone. Not to mention humiliating staff by asking them to ring claimants to say sorry for mistakes!
I disliked the office atmosphere intensely, and staff morale in general, due to the above and unreasonable demands regarding the actual claims, was very low.
Cliques, low pay, Capitas ethic