Fast paced environment with constant change and evolution
service delivery director (Former Employee) – Toronto Ontario Canada – 17 December 2017
|Typical day at work was arriving 7 am conducting full team and system checks for all production systems across the landscape.
Daily meetings and direction to multiple business and technology teams ensuring service quality, delivering to contracted Service levels, forecasting project revenue, skills management and baseline results for ongoing support of systems.
Great global culture with diverse teams working collaboratively across multiple countries
Biggest challenge in times of crisis was keeping customer updated while focusing on system recover in major incidents as main customer contact for senior management. Tough to balance the time to recover with the need to keep business informed
Had the opportunity to learn from senior leadership team and work in partnership with multiple lines of business to better design, implement and support key critical systems
fast paced, great opprtunity to bring IT and the business together as cross funtional serivce delivery
someties could be very long hours in time of crisis