Technical Customer Service
Control Systems - Electrical Technologist (Current Employee) – Mississauga, Ontario – 24 July 2012
The work was project based and ranged from building a full test system to programming tools and systems that would be used at site.
I learned the entire process of building a full system. I would first estimate on how long the job would take and the budget I would need to complete the job. I would then talk to the suppliers and get quotes for the parts needed and order them with help from the procurement department. Once the parts arrived, I would then build the tool or test system, calibrate the devices, commission the tool or systems, then hand it over to the engineer who requested it.
My co-workers were very pleasant to work with. They were very knowledgeable people who worked hard and were fun to work with.
The hardest part of the job was the budget and the deadlines. By the time the job finally got to me, it was already behind schedule and over-budget. I would not compromise on the parts that were bought so some late nights in order to get the job done on time was needed.
The most enjoyable part of the job was when the job was at the end of the job. A sense of pride always came over me when I saw the tool or system work. There would be a few bugs and some changes the engineer who was using the tool would want, but overall the system would work as specified.
free dinners with overtime, good working environment, not micromanaged
sometimes there would be long hours, when working with services fast deadlines