Canadiana Tom Frost Florist is a full-service floral and gift provider located in the Eglinton Square Shopping Centre in Scarborough, Ontario. Family owned and operated for 40 years and with another location in Scarborough, we are committed to providing the highest level of customer service and the best in floral design and quality.
Who we’re looking for:
- An energetic part-time Customer Service and Sales Clerk to join our team at our Eglinton Square Shopping Centre location
- Someone who has a strong work ethic, is dedicated to providing high levels of customer service, trustworthy and reliable, and is looking for long-term employment
Responsibilities include, but are not limited to:
- Act as the main point of contact with customers, both over the phone and in person
- Provide customer service excellence at every interaction
- Answer store phone: take orders, messages, etc as applicable
- Enter telephone orders into computer system
- Resolve customer/order discrepancies with professionalism
- Process orders from online business
- Maintenance of general e-mail account
- Assist walk-in customers with point-of-sale interactions
- Flower care: cut flower maintenance, plant maintenance, etc.
- Merchandise incoming stock
- Maintain a clean and safe working space
- Prepare and wrap customer orders for delivery
- Excellent computer skills in: Microsoft Word, Excel, & Outlook, and quick learner of new computer programs and systems
- Able to work weekends
- Able to stand on feet for extended periods of time
- Must be able to lift and carry up to 35 lbs for short distances
- Must be fluent in English, both written and verbal
- Ability to multi-task
- Team-player with a positive and friendly demeanor
- Detail oriented and focused
- Excellent communication skills, both over the phone and in person
- Retail experience is required, previous floral experience considered an asset
We work hard every day to provide the best in floral services and customer service – if this sounds like the place you’d like to work at, we’d love to hear from you!
This location is open Monday Friday 10:00am to 9:00pm; Saturdays 9:30am to 6:00pm; Sundays 12:00pm to 5:00pm
Please advise of your schedule availability in the body of your application.
We thank all applicants, however only those selected for an interview will be contacted.