Customer Service & Administrative Associate
Canadiana Flowers - Scarborough, ON

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Canadiana Flowers is a full-service floral and gift provider with two locations in Scarborough, servicing the GTA and surrounding areas. Family owned and operated for 40 years, we are committed to providing the highest level of customer service and the best in floral design and quality.

We are currently looking for an energetic Customer Service & Administrative Associate to join our team on a part-time basis, 4 days a week, at our location at 3087 Kingston Road. Please note that this position is extremely diversified, situated in a fast-paced environment.

Responsibilities include, but are not limited to:

  • Answer store phone: take orders, messages, etc as applicable
  • Enter telephone orders into computer system
  • Handle customer order inquiries with absolute professionalism
  • Process orders from online business
  • Maintenance of general e-mail account
  • Assist walk-in customers with point-of-sale interactions
  • Flower care: cut flower maintenance, plant maintenance, etc.
  • Merchandise incoming stock
  • Maintain a clean and safe working space
  • Resolve customer/order discrepancies
  • Prepare and wrap customer orders for delivery
  • Provide every Canadiana customer with the highest level of customer service, both in person and over the telephone

Job Requirements:

  • Excellent computer skills in: Microsoft Word, Excel, & Outlook, and quick learner of new computer programs and systems
  • Willing to work weekends and stay later than scheduled time depending on volume of business, holidays, special events, etc.
  • Able to stand on feet for extended periods of time
  • Must be able to lift and carry up to 35 lbs for short distances
  • Must be fluent in English, both written and verbal
  • Dedicated to customer service and providing a positive customer experience
  • Ability to multi-task and work in a fast-paced environment
  • Team-player with a positive and friendly demeanor
  • Detail oriented, focused, and committed to long-term employment
  • Excellent communication skills, both over the phone and in person

Canadiana Flowers is open seven days/week. Please advise of your schedule availability in the body of your application.

We thank all applicants, however only those selected for an interview will be contacted.

About this company
Canadiana Flowers is a full-service floral and gift provider with two locations in the GTA. Specialties include distinctive floral...