The staff that you work with are hard working and the owner of the company is a great person to work for. In the Automotive Repair department I found the staffing to have minimal experience most not holding or driving vehicles. The training that is required for the staff is quite substantial. When brought to upper management I found very little support and they like to throw the owner under the bus behind his back. I found this very unprofessional as the owner himself is a great person with a "firm but fair attitude"
The hardest part of the job was having no support from the upper management team as well as some of the long term technicians that do not care about the customer. As most of us in the automotive industry knows the customer although not always right still deserves the top level service and having the job done correctly the first time.
The best part of the job was the technicians that got this concept, adapted with the change and truly gave our clients the best possible service. Those technicians (although getting rarer each day) are the ones that should be given huge kudoo's for their honesty.
It is unfortunate that the upper management team is lacking in their listening skills for a department they are not familiar with, and then say "well that's the way it's always been" times are changing and hopefully the management team will see that before they lose the honest technicians and staff that truly do care about the customers that are coming through the door.