Every day is learning day
Network and Hardware Support (Former Employee) – May, ON – 8 May 2014
• Diagnosis and resolution of complex IT problems including migration from Windows XP to Windows 7
• Level 1 & Level 2 phone, email and onsite support to employees
• Assisted employees in troubleshooting problems relating to Operating system issues (Win 7 2003/XP),Network connectivity, TCP/IP configuration and upgrade, Network printers and copier installation and troubleshooting
• Configured users rights and permissions, disabled and enabled accounts, file and folder permissions and configured logon profiles through Active Directory
• MS Exchange 2010/2012 configured and troubleshooting all mailbox style
• Used Service Now and IBM TSD ticketing system.