Manager, Cargo Training, Standards and Quality Assurance
Canadian North - Calgary, AB

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Position Title: Manager, Cargo Training, Standards, and Quality Assurance
Base: Calgary, AB
Reports To: Director, Cargo Services
Posting: Internal & External
Posting Date: February 17, 2014
Closing Date: March 28, 2014
Competition No: MCTSQA021714


  • Evaluate training needs to ensure exceptional customer service is provided in a consistent manner at all cargo facilities
  • Develop and facilitate operational, system and organizational training programs as required
  • Play a key role in the implementation, development and training of the new Cargo Management System
  • Develop & maintain training records for all programs and provide to internal and external parties as required
  • Develop and implement Quality Assurance Program for Cargo Department
  • Ensure that relevant training programs and Cargo personnel are working in full compliance with Transport Canada regulations
  • Responsible for revisions to the Cargo Operations Manual and communication of same as required
  • Conduct and/or supervise audits to assess adherence to Canadian North Policies/Procedures and provide written feedback as needed
  • Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety
  • Travel to other Canadian North stations as required
  • Complete other duties as assigned


  • High School Diploma and/or equivalent experience
  • Demonstrates leadership and communication skills
  • High degree of self-motivation and commitment to work in a dynamic environment
  • Minimum 2 years experience in a Cargo environment and/or training environment
  • Strong ability to motivate employees to learn and apply skills
  • Strong background in PC Skills; Knowledge of Freightpath is considered an asset
  • Demonstrates exceptional written and verbal organizational and training skills
  • Knowledge of Canadian North Cargo standards and procedures is considered an asset
  • Ability to obtain and maintain required security clearances

Salary Range &

  • To be discussed in accordance with skills and experience
  • Comprehensive Health Benefits Plan, Pension Plan, Travel Privileges

Additional Information:
To apply for this position visit and click on the online
application under the Careers section. Resumes can also be submitted by fax to
403.717.1532. Please include position of interest in the subject line in the subject line.

We thank all applicants for their interest; however, only selected candidates will be contacted.

Canadian North Inc. is a subsidiary of NorTerra Inc. a holding and a management company jointly owned by Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic and Nunasi Corporation representing the Inuit of Nunavut. NorTerra Inc., and its subsidiary companies provide preferential employment and career development programs for its Inuit and Inuvialuit beneficiaries.

By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).