Pros: solving problems flexibility.
Cons: night time shift.
I worked in CNE Casino this fall, and I found that was a very nice experience for me in Canda.
I developed expertise in customer service and problem solving skills. Everyday, I faced numerous customers during work. I needed to :Greet customer and handle clients’ inquiries in a sensitive and professional manner.
Assisted with colleagues to maintain a feel-good atmosphere while promoting service to customers.
Responded to sensitive problems, provided the innovative solutions to unexpected issues, and maintained a pleasant working environment.
There were many unexpected problems that challege me. For example, the customer needed to opened the winner hands without his last bet. According to the policy, the customer had no right to see the winner hands unless his betting in the last run. The dealler had opened the cards, and then the winner was angry. As the customer service supervisor, I needed to solve the problem flexibility and with professional manner. I talked to the winner softly, because the customer always be right even he has done something inappropriately. I explained to him the fault during the game, and let him know about the dealler was a fresher. As the old saying goes by, “ everyone make mistakes, no one is perfect." And with the nice manner and soft voice in persuading, the winner was cooling down and becoming understood.
During the working of CNE Casino, there were numerous throny problems. As our customer service mission is " wish the customers have fun and feelling good, I tried my best to service customers in professional manner. And now, I developed very good customer service skills, built up the abilities to work under pressure and work well with others. Thank you CNE for giving me the opportunity to gained these excellent experience via working.