The Housing First Services Manager (Manager) manages, leads, directs and provides clinical support and programmatic planning for the Community Outreach Team, HomeBase Centralized Intake, Stabilization Units, Rapid Re-Housing and Concierge Supported Living programs.
The Manager ensures the efficient and appropriate operation of these services within the parameters of Housing First philosophy and practices. This position is a key liaison between the programs and CMHA Executive Director and has a close collaborative role with the City of Lethbridge, Housing First Specialist.
Supervision Received and Exercised
Receives supervision from the Executive Director
Supervises Team Leader(s) and Administration Support Staff
Duties and Responsibilities
Management / Leadership
Supervision and support for Team Lead(s) and Admin Support and any other staff as assigned by the Executive Director.
Policy development and implementation; evaluation, quality improvement and quality assurance implementation and control.
Contractor liaison, management level committee attendance i.e. SHIA Housing 1st committee.
Facilitate communications of program information both internal to the organization and with external stakeholders and funders.
Overseeing and approving the development of program related forms.
Collaborate with the City Housing First Specialist in the day to day clinical support and management of the staff.
Monitor program practices for alignment with Housing First Best practice.
Conduct individual and group supervision with Team Leads.
Ensure optimal service delivery and adherence to best practices by monitoring staff performance.
Direct observation of staff.
Direct work with clients as required.
Establish and maintain appropriate documentation, record keeping and statistics as required for clinical program standards.
Co-facilitate team meetings and/or group supervision.
Provide input into performance reviews of staff.
Agency Liaison to the Community
Maintain effective relations with partners and help in the development and management of key strategic partnerships.
Foster relationships with the community and a variety of stakeholders including but not limited to service providers and government entities.
Monitor compliance with accreditation standards.
Utilize latest data and current thinking within a clinical context of homeless services and supported housing fields to inform the program development process.
Ensure appropriate data collection and reporting as required by funders, government entities, and agency senior management.
Prepare progress and performance reports for internal and external communication.
Provide excellent project management skills.
Manage and facilitate multiple projects and teams simultaneously.
Assist in all areas of program development and evaluation to ensure that programs are effective, efficient, and consistent with the organization’s mission and goals.
Qualifications will include:
Graduate degree in a Social Work, Humanities, Nursing, Sociology, Social Anthropology or other suitable field preferred or a combination of Under Graduate Degree and relevant experience
Registration with an appropriate professional association
Proven supervisory and management experience
Strong understanding of the dynamics and impacts of poverty and homelessness
Knowledge of trauma informed practice
Experience working with diverse communities
Experience delivering Housing First preferred
Experience in the delivery of Intensive Case Management services to homeless and/or marginally housed is preferred
Demonstrated experience in managing government contracts
To be negotiated, dependent on qualifications and experience
Please email resume & cover letter, Subject: Housing 1st Service Manager.
No telephone calls please.
Only those requested for an interview will be contacted. Thank you to all who apply