Great pay and benefits, but felt overworked and underappreciated.
Customer Service Representative, Data Entry Clerk (Current Employee) – Calgary, AB – 10 July 2015
As a customer care rep, you'd spend the day juggling phone calls, emails and dedicated accounts, as well as offering support for people in other terminals who couldn't be bothered to do their jobs. It did feel rewarding at the end of the day, knowing you'd helped people out and were making at least a small difference in people's lives. However, to cut costs the entire customer care team was laid off without warning, and our jobs were outsourced to another company owned by Transforce. Thus, I was bumped down to the billing department.
In billing, all you do is type, transcribing information from bills of lading into the computer system used by the company for tracking and invoicing. All night. From 4:30 pm to 12:30 or later depending on how understaffed we are that day. The understaffing was a huge huge problem. We would get in trouble for overtime, despite being short 2 or 3 people on a given night, and we would get promised by our manager (he was really great, honestly, just faced pressure from higher-ups to cut costs etc etc) that more people would be hired but we remained chronically understaffed, even into the busiest time of year.
Honestly, I really enjoyed this job for a while. It's a laid back environment, you can hang out and chat with coworkers as you work, nobody's looking over your shoulder and micromanaging for the most part, and the pay is really great, but there is a lot of room for improvement on the management side of things. It seems like the company just keeps making horrible decisions that come down hard on the workers and it takes a toll.
no dress code, relatively simple job
sometimes long hours, sometimes fewer hours than expected, chronically understaffed, being alone with your thoughts, lack of team spirit, people were really apathetic about the company and their role in it