Team Lead, Volunteer Engagement
Canadian Cancer Society
Regular Full Time, 35 hours per week
The Team Lead, Volunteer Engagement reports directly to the Director, Human Resources & Volunteer Engagement and is responsible for assisting with developing and delivering best-practice strategies, practices and tools to attract, recruit, engage and retain volunteers, and build capacity throughout the British Columbia & Yukon communities.
Through consultation with internal and external stakeholders, the Team Lead facilitates volunteer engagement based on the mission and means of the Society, and the needs of volunteers.
1. Developing Volunteer Engagement Capacity
- Assist to equip those who engage volunteers with the understanding, skills and access to information, knowledge and training that enables them to perform effectively.
- Support the framework within which the Society proactively adapts volunteer engagement strategies to societal changes.
- Assist with managing change processes.
- Source, develop and implement training for workforce.
2. Providing functional leadership to Regional Volunteer Engagement Coordinators
- In consultation with Director, Human Resources and Regional Directors, provide guidance and direction to regional Volunteer Engagement Coordinators.
- Assist with developing tools to enable Regional Directors and Volunteer Engagement Coordinators to manage and develop volunteers.
3. Attracting and Recruiting Volunteers
- Assist in developing and implementing a strategy to attract and recruit qualified volunteers across all mission initiatives and means.
- Develop and implement best-practice recruitment tools for selecting volunteers including role descriptions, interview and selection tools.
4. Engaging Volunteers
- Guide those who manage volunteers in executing strategies to engage volunteers.
- Assist in developing appropriate tools to orient and train volunteers.
5. Retaining Volunteers
- Provide advice and a best-practice framework for retaining volunteers.
- Ensure that adequate infrastructure is in place to support a safe work environment.
6. Managing Volunteer Information
- Enable technology to effectively manage volunteer engagement information.
- Provide oversight for the Online Volunteer Centre including content and functionality.
- Recommend appropriate technology solutions for managing volunteer information and capacity building.
7. Developing Knowledge/Expertise
- Stay abreast of new and emerging trends/issues in volunteer engagement and community development.
- Actively engage in community-at-large by participating in a wide variety of volunteer initiatives.
KNOWLEDGE, SKILLS & ABILITIES
1. Understanding of national and local trends in volunteer engagement.
2. Excellent understanding of the volunteer engagement cycle.
3. Demonstrated ability to establish and maintain strong working relationships.
4. Demonstrated ability to engage in productive conflict that results in improved outcomes.
5. Strong project management, negotiation and presentation skills.
6. Demonstrated ability to develop and deliver training content.
7. Advanced proficiency with desktop productivity tools.
8. Thorough understanding of diversity/community inclusion.
9. Understanding of the Society’s volunteer and staff partnerships, and organizational structure.
10. Ability to exercise sound, expert and independent judgment within general policy guidelines.
11. Ability to exercise tact and judgment in dealing with sensitive, complex and confidential issues.
EDUCATION & EXPERIENCE
1. Post-secondary education in volunteer engagement, human resources, administration or business and at least five years of related experience in volunteer development (or the equivalent combination of education and experience). CHRP designation an asset.
2. Proven experience in assisting organizations to build capacity within a volunteer framework.
3. Demonstrated experience in achieving results through influencing.
4. Demonstrated experience in developing practical solutions that meet the needs of a diverse audience.
5. Experience working with volunteers at a community level and at a Board and Board-committee level.
6. Experience in regionally-based non-profit organizations.
Interested applicants please submit your cover letter and resume (in one document) to our Careers section at www.cancer.ca/bcy no later than February 22, 2013.