Regular Full-Time (40 hours per week)
The Lodge Manager is responsible for the management, administration and day-to-day operation of Lodge Services including the delivery of quality resident services, leadership and support to Lodge staff and the coordination and support of volunteers and contract services.
1. Effective management, administration and day-to-day operation of Lodge services
- Participates in the planning, evaluation and reporting process for Lodges.
- Contributes in roundtable discussions with other lodge managers to ensure consistency and quality management between locations.
- Participates in overall mission delivery for CCS BCY
- Develops and administers the Lodge budget of approximately 1 million.
- Identifies and develops internal and external stakeholder relationships to promote and market Lodge services.
- Promotes donor development and identifies revenue development opportunities through Lodge tours, presentations, acknowledgement of donors and procurement of resident testimonials.
- Responsible for facility (building) operations through monitoring and establishing regular maintenance, preventative maintenance, and corrective maintenance schedules.
- Responsible for follow-through of capital repair plans.
- Responsible for procurement of services and material inventory necessary for building operations and resident care as per CCS purchasing policy.
- Facilitates record management of client reports, records and statistical data.
2. Delivery of quality resident services
- Establishes a compassionate environment by providing emotional and educational support to residents and guests.
- Establishes, monitors and enforces standards (including risk management) to maintain a safe, secure and supportive environment for residents and their caregivers.
- Works with prevention and support staff to develop and implement creative support, prevention programs, and referrals where appropriate.
- Provides comprehensive and integrated support within the Lodge by identifying, collaborating and coordinating with internal, community and regional health care partners.
- Ensures resident, caregiver, guest, volunteer, and stakeholder satisfaction with Lodge services through the implementation of a Continuous Quality Improvement Program.
- Advocates to external referral partners on behalf of residents’ medical, psychosocial and financial needs as appropriate.
- Assumes all responsibilities of Lodge Nurse on scheduled lodge shifts.
3. Provides leadership and support to Lodge staff
- Identifies staffing needs and collaborates with Human Resources in the recruitment selection and hiring of Lodge staff.
- Provides for orientation, training and on-going education of the staff
- Provides mentorship, coaching and motivation to staff through the performance management process which includes annual goal setting, performance evaluations and continuous feedback; including disciplinary action as set by the polices and practices of the CCS.
- Responsible for scheduling staff to meet employment standards and the needs of the Lodge.
- Maintains operations by initiating, coordinating, and enforcing operational, health and safety, and personnel policies and procedures.
- Fosters innovative and collaborative case management.
- Ensures provision is in place for ‘round the clock’ accessibility as required.
- Facilitates annual Teambuilding Days for Lodge staff
4. Coordination and supervision of Lodge volunteer and contract services
- Collaborates with functional Volunteer Engagement staff, lodge designated volunteer support staff person, and volunteer leaders in the recruitment, development and retention of volunteers and ensures that Volunteer Policies are implemented.
- Arranges and organizes volunteer appreciation events.
- Cultivates positive working relationships with Lodge, Freemasons, Divisional volunteers, CCS and contract staff through open dialogue and cooperation.
- Develops and implements risk management policies including disaster planning, pandemic plans etc., and ensures that all Lodge workforce are regularly practiced in safety procedures.
- Monitors, evaluates and offers feedback regarding services provided by contract staff.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
2. Innovative and flexible thinker.
3. Ability to work effectively with multiple and varied stakeholders
4. Accessible, able to work flexible work schedule and on-call hours.
5. Demonstrated interest in further education.
6. Knowledge of the broad activities, policies, procedures and reporting relationships of all department and functional areas of the Canadian Cancer Society, BC and Yukon Division.
7. Knowledge of volunteer and staff partnerships with internal and external stakeholders.
8. Knowledge of facility (building) operations with respect to regular maintenance, troubleshooting and resolution of problems.
9. Knowledge of healthcare in general and cancer field specifically.
10. Knowledge of related activities/initiatives of other organizations and knowledge of community-based economic, political and socio-cultural conditions.
11. Motivator with excellent communication skills and proven ability in presentation and facilitation.
12. Responsive rapport to the communication and educational needs of residents, staff and volunteers.
13. Demonstrated interpersonal skills including team building, problem and conflict resolution.
14. Working knowledge of MS Office (Word, Excel and Outlook).
15. Ability to operate standard business equipment.
EDUCATION AND EXPERIENCE
1. Current CRNBC registration.
2. 3-5 years management experience.
3. Minimum five years nursing experience preferably in oncology or community nursing.
4. Experience working with volunteers an asset.
Interested applicants please submit your cover letter and resume in one document no later than Monday, October 21, 2013.
Please apply directly in our website:
Indeed - 17 months ago